cant help ya. feel they are the best poker site by a landslide though. havent had an issue that has required customer support yet. if you do end up finding the answer, or if someone else has it, please post.
I play on Full Tilt... have for over a year, and never had a problem. Lots of players on there though like to tell you how bad of a player you are when you outplay them.
I was in a $50 sit-n-go. Second hand of the tourney I get AA... I raise to about $200, guy raises to $400, I go all in and he calls. he has K-3 (unsuited)... what do you know turn is a 3, river is a 3