any North Americans use some service called Legal Shield?

[EXTRAPOLATER]

Just sat through a presentation.
Left me with transcendent cynical skepticism.

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ex: lawsuits against Legal Shield

AI Overview



LegalShield faces recent class-action lawsuits, notably one from August 2024 alleging they illegally intercept and analyze customer calls and chats with third-party AI provider
Talkdesk, violating privacy expectations by failing to disclose this data collection, with claims that sensitive details shared during communications are being used without consent. Additionally, consumer complaints filed with the Better Business Bureau (BBB) highlight issues with denied coverage, uncommunicative law firms, and disputes over service provision, leading to significant customer dissatisfaction.
Key Lawsuits & Allegations:

• AI & Data Privacy Class Action (2024): Filed by Ronna Crowder, this lawsuit claims LegalShield shares confidential customer communications (phone calls, texts, chats) with Talkdesk, a software company using AI to intercept and analyze this data for training purposes, all without clear customer consent or disclosure in their privacy policy.
• Broader Privacy Concerns: Plaintiffs argue that LegalShield's users, expecting attorney-client privilege, share intimate details, but their data is accessed by third parties for undisclosed AI analysis, contradicting privacy policy implications.

Consumer Complaints (BBB):

• Coverage Denial: Users report LegalShield denying service for valid claims, misrepresenting policy exclusions, and unfairly denying coverage for employment-related matters.
• Poor Attorney Performance: Complaints detail unresponsive law firms, lack of progress on cases, and attorneys failing to implement requested changes, wasting customer time.
• Unauthorized Firm Engagement: Customers have complained about being entered into exclusive relationships with specific law firms without their consent or proper approval.

Historical Issues:

• Pre-Paid Legal (LegalShield's former name) faced scrutiny in 2001 from the Wyoming Attorney General for marketing violations and from the SEC for accounting practices, though these predate the recent AI lawsuit.

In essence, recent legal challenges focus on privacy breaches via AI data collection, while common consumer complaints center on service delivery, coverage fairness, and communication issues with affiliated lawyers.

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Might work for cheesy airheaded small businesses that are too incompetent to fill out forms. Maybe I'm reading its value to our society wrong. Still quite ignorant on the matter, hence the question.