Car Salesmen

[Snake Plissken]

Dealing with these Whores is my least favorite thing in the world. I would rather go for Root Canal then converse with these reptiles.

I had a deal for a Nissan X-terra for a lease. So the A-hole calls me up and tells the truck is in. So I go there and he couldn't be friendlier and he tells me to go in the office to finalize the deal. I sit down and this guys says "I got Bad News" so I'm like What? (Picturing his fork-tongue stick in and out in my mind) "The computer gave me the wrong numbers for your lease" So the payments are going to be higher but not much. Then he says I can't give you the warranty for the entire lease if you want it for the whole lease it will make your payment a little higher. I said "Man you are full of surprises anything else you got to tell me?" "No that's it " Meanwhile we had a deal already in place and he hits me with this BS. So I told him Basically to take your truck and stick it up your ass. I leave with this guy chasing trying to "Work" something out. I told him forget and I want my deposit back.

So in 30 minutes later I have a voice mail on my cell and it is him telling me he will "Absorb" the loss and give me the original deal back. Out of principle I will not go back F*** em.

The bad part is I gave a Cash deposit a few days prior (Stupid Ass that I am) and on the message he says if I don't accept the deal I will have a problem getting my deposit back because he now has a truck he had to "Buy" and has no use for. It was only a couple hundred but still I want it back. I am going to my lawyer first thing in the morning and see what can be done.

So my advice to all of you
DONT GIVE A CASH DEPOSIT TO CAR DEALERS I learned a big lesson today from now on the down payment will be a check and it will be handed over when the deal is finalized.

Do you guys think I will have a hard time getting it back or what?

 

[thekidwhocould]

did you sign a purchase order and a lease contract or did you just sign a purchase order showing the deposit.

if you signed a contract, you can hold them to that contract. if the lease company doesnt buy the note, the dealer has to honor it. don't think you can get your deposit back though.


if you just signed a purchase order and no contract, then you definitely wont get your deposit back.


by the way, all of us car finance guys aren't bad guys

 

[marine]

NO!

No you should have ZERO problems getting your deposit back.
Here is why:

You had a deal with them where you gave them $xxx down as a deposit under the "deal" of paying X amount of dollars per month for so many months.
As soon as you walked in there and he DENIED you that deal, (read: broke the contract) the deal was off. At that very moment you are entitled to your money back. Anything he says after that point is a completely new deal and negotiations session. You are starting from scratch all over again. If he argues that point.. refer him to the "Bait and switch" law that are in place in just about every state.
Walking out was the best thing. You walked out of there with the original deal broken and busted. He said so.

Now, just because he calls you back and says he can do the same deal? Nope, sorry. The original deal was broken when you told him that and left the building. Again, anything that takes place after that is a NEW set of negotiations.

If they dont give you the money back... go burn the place down.

 

[marine]

Another thing...

He did NOT, "BUY" that truck. that is a bunch of sh*t that they tell you to try and guilt you into taking it off his hands.

If they wont give you back your deposit...

go stand in the middle of the showroom floor and in a very loud voice demand your deposit back. Try to do it at a time when there are a lot of customers in there.

They hassle you?

Cite your freedom of speech amendment that everyone seems to happily whip out these days and remind them that you can ask for your money back as loudly as you want because of your freedom of speech.

 

[Blazer]

Go buy a BIG SIGN at your local sign shop and Boycott. Bring flyers explaining the situation and the names on who was involved. Call your local "NEWS ON YOUR SIDE" program and get them to do a story. Include that they were listening to the Dixie Chicks in the office.

Or....like marine said...just burn the fccker down.

 

[Stuman]

Snake that is bait and switch at it's finest. It is so easy to get away with it in the car business because they know how excited people get when they are about to get a new car. Especially if the buyer has a night or two to sleep on it. You invision yourself in the new car and you get your mind made up that you are buying it. What's a few hundred dollars when you are talking thousands, right? That few hundred goes directly into the salesman't pocket. Computers don't make mistakes, and salesmen don't "accidentally" quote a price that is too low. They deal with these cars everyday and they know exactly how much they are allowed to quote initially.

Marine - I was not aware that the "Bait and Switch" was protected by state law! That is good to know. I would like to know the law on that here in TN. That chit happens all of the time around here. My jewler even tried to pull it off with my wife's ingagement ring, after he had already starting making it. I truely hate those scum suckers!


Stuman

 

[djv]

I have a very good friend in the Auto business. and what was done to you is wrong and all BS. You have the right to your money. They broke the deal. This reminds me of the adds in the paper. They have a price so good you cant believe it. You arrive and the car was just sold. Last one like it. But we got others just alittle higher. You see it Mostly in big cities. In a samll town you would get run out.

 

[thekidwhocould]

Call your local "NEWS ON YOUR SIDE" program and get them to do a story.

you wont find a local newstation to help you, unfortunately. these big dealers feed them to much advertising money. the big city dealers get away with doing this all the time because there is basically no media recourse. go scream to the manager and i promise you'll get your dough back.

 

[thekidwhocould]

and keep in mind, it's not your salesman who's the arshole. it never usually is. it's his manager or the finance guy. in this case it sounds like its the finance guy.

did the residuals change in your lease?

 

[Bluemound Freak]

First off.......You need an ass kicking for doing the lease thingy! You are only going to end up with a worn out vehicle that they will overprice to you when you get ready to trade it back in! It should be re-labeled the Flease! Second......Never trust a car salesman, My cousin is a damn car salesman and he makes so much money on vehicles it is pathetic! Then he flat out lies to each person that comes up and buys a car, " yeah that is the lowest dollar on that car! , Yeah we can not do anymore price cuts on this one!" BS he's is making 600-1000 per vehicle!

 

[thekidwhocould]

! Second......Never trust a car salesman, My cousin is a damn car salesman and he makes so much money on vehicles it is pathetic! Then he flat out lies to each person that comes up and buys a car, " yeah that is the lowest dollar on that car!

i think your being a bit dramatic. i mean give me a break. what kind of idiot negotiates by asking"whats your lowest dollar amount" i mean, if i tell you 10,000 im certainly not going to miss your business if you offered 9,999. so clearly that wouldn't be my best price. anyone with half a brain would do there own research and see what the car is worth and offer that amount, not ask for best price. and believe it or not, customers lie more than the average car dealer.

i do agree that some bigger dealers and there advertising philosophies are a bit ridiculous. but lets not drag all people in the car business through the mud.

i'm surprised we never hear anything about bigger SCAMS out there like scumbag lawyers, malpractice lawsuits that screw every one of us on our insurance premiums.

sorry, jmho. i'm in the business and i do business with integrity. i have never in my life lied to a customer, but i can say, that i am lied to every single day by my customer base.

by the way, did you get your deposit back?




no offense bluemond

 

[GENO]

"Knock em in the creek"

How many of you car guys on here have heard that?

We are our own worst enemy, just like Enron, Worldcom, Martha (sucking) Stewart et al the car salesperson had a bad PI (public image)

The overestimation of payoff's ! How many stores refund this to the consumer or turn it into gross?

What happens when the salesman quotes a payment only based on no Sales Tax being added? This one happened to me we made a deal for my wife and we shook on it at a Toyota store here in CBUS. I then sat and watched most of an Eagles football game on TV in the customer lounge for the rest of the afternoon while I waited for my turn in front of the F & I person's bullseye.

The turn came and the wife and I walked in for what I figured to be Round Two of increased and retained Gross Profit Effort ala they have waited 2 + hours they will say yes and get on home with a large case of new car fever.

The F&I gal shool our hand and then started to review the notes and buyers order that the salesman brought to her. She then plugged them into her PC and stated looks like a mistake has been made here, the salesman forgot to quote you tax on this deal, your payment is gooing to be $23 higher a month.

I calmly said "No it isn't we made a deal based on the figures he quoted and he then equated into payments"

She stated well you have to pay the tax, you have no choice in that.

I replyed Yes someone has to pay the tax but it won't be me the dealer can the salesman can, the sales manager can,.....even you can or the next customer can but I was quoted a deal and I shook hands on it now you can honor that or we don't have a deal.

About this time my wife said Honey never mind that $23 is not that much .

I replied "Dear it is everything in the world and we will not conduct business with them if they can not get it right based on what we were quoted.

The F&I gal said I have not had lunch yet and I need to get to the next customer. I said "too bad either get it right or get out and get the manager in her who made the deal" in a forceful manner .

She then started to cry, my wife got upset also and I said "Go to the ladies room and powder your nose and dry up your tears the scam is not gonna work with me."

She went and got the sales manager he made the deal fly and we were out the door and I have told hundreds about that episode locally. I wanted the car and didn't want to visit another dealer to start all over, and I had time invested to get to that point however I was on the verge of walking and that is the most powerful thing we as consumer's have is the walk and talk!

Walk and talk ! (tell everyone you know what happened )

Snake : " he has no use for " ???? tell him to drive the MOTHERFAWKER' he wants you to at an inflated price.


BLue : FLEASE I like that one !




thekidwhocould: yep they do lie to you almost every day someone will lie about there trade I see it all the time but hey I seen the other side and the lies also. I think the average consumer just feels like he is squaring the score.

I said a lot but I could tell more.

 

[thekidwhocould]

by the way, don't ever lease. Smartbuy and never do one over 36 months. you can get into them without all that upfront money and you can just dump it off at the end of your term. they do suck if you try to trade out early. smartbuys are great for people who don't drive a bunch and who like to keep up with the improvements factorys make to the vehicles. it isn't for the person who likes to keep his/her car forever.

leases all suck ass!!

 

[thekidwhocould]

"Knock em in the creek"


The overestimation of payoff's ! How many stores refund this to the consumer or turn it into gross?

lol...but i don't think it compares with the payoff shortages that are ultimately written off.

 

[GENO]

kidwhocould : I am not a front end guy but have sat in a ton of manager meetings and I know the drill in the deals I have been in and surprised to hear you say shortage, the Pontiac store that comes to mind was always in the positive and a Pontiac Buick store would not do a deal without the exact correct number. I suppose if you are spot-delivering a ton of units it could bite IF you let it, but I hear more stores complaining about missing factory rebates that they got loopholed out of by GM than any other stumbling block to profit.

But hey times are a-changing I know it is getting tough up front especially in some stores with stagnant product lines.

 

[Stuman]

Geno,
Glad to see you saw right through the scam! If you were a salesman who made dozens of car deals like that everyday, what are the chances you would forget all about the sales tax? ZERO! And if they really did forget it, there's no way they would have eaten that much money. They would have sent you packing. I'm getting angry just thinking about it You won't like me when I'm angry.

Stuman

 

[Blazer]

Snake....what is the update?

did you get you $$$


Blue: Fleece? Someone's been listening to Dave Ramsey.

 

[Snake Plissken]

Well I called my Lawyer but he is not around or he is very busy.

I called the dealer back and spoke to a manager. I told him basically what marine wrote here about once the new numbers came up the old deal was done and I want my money back. He kept saying he would honor the original deal. Then I brought up "Bait and Switch" and he said I didn't know what I was talking about. This guy told me I "Can't" win in court and that he has Lawyers on his side ready to go. I wrote a letter to the owner of the dealership and to Nissan headquarters so we will see what happens.

A friend of mine told me I might have a hard time getting it back because they are willing to honor the original contract and the new numbers they said are not in writing. I am still going to court

 

[marine]

Doesnt matter.

was the original deal in writing?
or was it a verbal agreement?

That is going to be the key arguement from both sides.

But, I would assume that most judges are not very tolerant of baiting and game playing by sales companies and will side with you.
The very fact that he says you "cant" win in court is reason enough to head down to the courthouse and file your claim. He doesnt want you to go!!!!

His lawyers on his side are ready... PFFFFFFT its going to be a small claims settlement and there is NO need for lawyers to be present.

Did you save the phone message from himj after you walked out? There is your proof they did not honor the original offer and nullified it.

 

[bubbas1]

Another way to handle it would be to contact the Better Business Bureau. I dont know about your state but you can file a complaint/check on businesses all on-line for Wisconsin.

I did this once when I took the wifes car in to have the tires changed. It looked like they took off one of the hubcaps...placed it upside down and kicked it around a little bit. It was all scratched up. They refused to pay for it so I filed a complaint with the BBB and a week later the shop called me up and told me which store to go to and pick out a new one and they would be billed for it. It was only a $20 hubcap but that wasnt the point..I didnt bring it in all scratched up so I didnt want it back that way.

The BBB gets a companys attention real fast because they dont want a negative mark on there record for everyone to see.

Just another option.