Question for frequent fliers

[zoomer]

My kids were booked on a flight from NY to Ft. Lauderdale that American cancelled suddenly for equipment reasons. The flight they changed them to is 2 hrs and 43 minutes later and to Miami not Fort Lauderdale.

Are any frequent fliers here familiar with the rules of compensation? Must they find their own ground transportation to Ft Lauderdale from Miami?

They are teenagers and I'm concerned they will be stranded. The airline told them "we should be able to ground transport you to Ft Lauderdale".

"Should"? Aren't there definitive rules that cover these situations that American must abide by?
Anyone that knows please advise.

 

[WhatsHisNuts]

Did you get what you paid for? Call in to get this part taken care of, ASAP. Once that is resolved, write (not email) American about the experience and how you feel like you didn't get what you paid for. Equipment problems is on them. If it was weather, that's a different conversation, but this is one where you should walk away with something when it is all said and done.

 

[zoomer]

Did you get what you paid for? Call in to get this part taken care of, ASAP. Once that is resolved, write (not email) American about the experience and how you feel like you didn't get what you paid for. Equipment problems is on them. If it was weather, that's a different conversation, but this is one where you should walk away with something when it is all said and done.

Thank you for answering. Right now, I'm just concerned my kids don't get stuck in Miami. Once they get to Ft. Lauderdale safely I'll feel a lot better about this.

 

[comfortable1]

Thank you for answering. Right now, I'm just concerned my kids don't get stuck in Miami. Once they get to Ft. Lauderdale safely I'll feel a lot better about this.

Dog faced ape is right... equipment malfunction gives you leverage and they should absolutely provide transport to Lauderdale. I would emphasize the fact that they could be placing minors at risk. You just need to get far enough up the chain...

 

[marine]

Hope it all worked out for you today - was traveling myself so i didn't see this.


For equipment/mechanical delays, you are going to be gotten to where you need to go to. the 3 hour delay - you're likely not going to get anything for that. maybe if you write a letter they'll throw you a $100 off a future flight certificate.

flying into an alternate, local airport though - they are required to provide you with ground transportation to the originally intended airport.
normally, they hand you a voucher to give a cab driver that covers the cost and you pick it up from the customer service desk at the airport you were flown into.