How did "Bob" fik you at Sunset?

yyz

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I am just curious. What kind of play did you give them, and what did you receive?

I was there Fri-Sat-Sun nights. I played a solid 6-8 hours before the party, and another hour before tucking in.

Saturday, we played a couple hours in the morning, before heading into Vegas for the day. We got back to Sunset before it was dark, and played several more hours of blackjack.

Sunday, we played right up until the party, and right after for a couple more hours.

On monday morning, I gave them about an hour before we left.

All tolled, I am guessing we played for 24-30 hours. That's times two people! I never made a bet lower than $15, and most were higher. My gal is a $10-$20 player. So, even if I only played $15, and she $10, that's $25 a hand for 24-30 hours.

I got $40 in food comps for this amount of action!


I got two comps from the pit for $40 and $30. (I had said $100 in another thread, but upon refiguring, it was $70)

When I called Bob to ask what he could do for me, he said, "I took care of the $40 in food charges tou had." I said, "That's it?"

He told me, "You guys already had the group rate for your rooms!" Now, I was calling him from home, so I couldn't grab him by the fuking throat, but I was pissed. I have emailed the Sunset, and am waiting for a reply. If I don't get one this Monday, I am calling and asking to speak to someone in management.

First off, this "group rate", is a complete joke. I remember making a post back in July about it. (I can't find it, but will do a detailed search for it a little latter.) I was curious as to what we were saving on the group rate, so I hit their website to compare:

Our Group Rate:

  • Friday $89
  • Saturday $89
  • Sunday $89

The cost on their website at the same time of booking?

TEN BUCKS CHEAPER over those same days!

So, they can stick their group rate in their ass!


Now, I would like to know how many of you stayed there, and what kind of play you gave them. The more of us who bitch, the better chance we have of getting somewhere.
 

MadJack

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i didn't play that much because i didn't have the time but i asked what the computer had me down for. it showed that i gave 13 hours at $95 a hand. since most casinos want 4 hours a day i figured i would be comped for at least my room. nope, he gave me one day for my suite and gave me my sister's room (regular room) and we didn't get the group rate. and they should have counted my wife's play, my sister's play, my father's play and my sister's hubbys play, but he didn't. when i was a regular at the old aladdin, they would have given me RFB AND air for that action.

we went to the venetian all day tuesday and spend the night there. the room was $179 and we had a $90 meal at the coffee shop. i only gave them one hour and my host comped the whole thing. i stayed there for a week last march and i guess he wants me back so he is trying to keep me happy so i do return. bob must not think the same way.

i'll never go back to sunset and so sorry i led others there. my bad, for sure.
 

MadJack

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and god knows how they came up with $95 a hand. for the most part i played $50 progressive. $50, win, $100, win, $150, lose, back to $50 and so on. on superbowl night i know i played for at least 4 hours using $100 progressive. so i got screwed on my amount per hand too. probably got screwed on the time as well. never again.
 

kosar

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Same as Jack, I didn't have a ton of time to play. Ended up with 8 hours at 75/hand. Numbnuts gave me the first night out of the five. Of course it was the cheapest night of the five. I think that thursday night was 200 bucks, while friday and monday were 250 each and saturday and sunday were like 425 each. With that moderate play I wasn't expecting the world, but at a minimum, it should rate a couple of the nights(probably one cheap night and one expensive one) and also food charged to the room (maybe $125). That's at the minimum.

But as much, or more, than that was that assholes attitude the whole weekend. A lot of the 'stories' have been mentioned in one thread or another. How does a casino host act like that? I've never seen anything like it. According to a front desk clerk, he's the only casino host there, which seems odd, but is probably true as the guy had no reason to lie. I guess he figures since he's the only show in town, he's safe.

Then he makes sure he's off on monday and tuesday after telling everybody to get with him on monday. So everybody has to call him from home. It's a lot easier to screw people when they aren't standing in front of you.

I'd be interested in loopholes story. I know he was pissed, but I never had a chance to talk with him about what exactly happened. He put a large amount of money in the cage the minute he got there and i'm sure he played a ton of hours.
 

Penguinfan

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Certainly the casino has a web-site and an e-mail address, maybe someone should send em a copy of, or the link to these threads so the powers that be can see exactly what it is gonna cost em in the future.

Penguinfan
 

kosar

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Also, yyz, you got royally screwed. You basically got nothing for all your play. For any hotel, you gave a lot of play, but for Sunset, that's a TON of play.

I'll definitely be getting some correspondance to the higher ups there. Not so much about the comps as much as his ridiculous antics. We bring all those people to that sawdust joint in the middle of nowhere and we get that treatment?
 

MadJack

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while driving home from indiana today i get a call from my sister. they charged her debit card $571 for the 5 nights that was SUPPOSED to be comped to me. it was MY room and i was paying but they insisted on a CC upon her arrival for whatever (phone and room charges, i guess) so I call Bob a few minutes ago, when i get home, and he blames US for the problem. he TOLD me that room was comped and then they charge her anyway. so, she winds up with bounced checks because of that asshole. he corrected it now but now is too late.

so during our conversation he asks how people liked their stay and i told him that people were bitching about the comps, including me. he had the nerve to act surprised. he told me that he gave us a cocktail party and special room rates and tee shirts.

i told him they do that for us EVERY YEAR! he said we were lucky we got what we got because nobody gambled except a few. i told him that i deserved a little more than a $700 comp for 13 hours at $100 per hand and he said i was lucky to get that. i told him about getting comped at venetian for one night and one hour and he basically called me a liar. i told him that MAYBE i was comped on previous play and that they probably wanted me back but he must not want us back. he said he wants us back but isn't going to give away the house to get us back. i told him that *I* didn't even get the special room rates and he said that i wasn't part of the group. WTF??!! *I* am not part of the group?? he said that i ordered the room separately and not as part of the group.

long, long conversation that got me absolutely nowhere. he is acting like he did US the favor. FIK HIM.

i'm not done with him. now i'm pissed. i have plenty of time to cause him plenty of headaches and i plan on it.
 

dr. freeze

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:mad: :mad: :mad: :mad: :mad: :mad:

Good luck. I deal with this XXXX every day. Best thing to do is to just let it be otherwise you will lose weeks off your life for every hour it bothers you.

People have absolutely no concern for anyone but themselves these days and will do whatever it takes to get that. This guy is so greedy he can't even run a business professionally. Unbelievable.
 

AR182

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jack,

my old sales manager would call your conversation with bob, "the 1,2 shuffle", at no time did his fingers leave his hand.


the best way to deal with this guy is letters to the corporate office. telephone conversations will only aggravate you or anyone else who tries to talk to him.
 

marine

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Jack,

Give him Beantownjim's hotline number.

Better yet, give Jim his number.

My guess is one week before you hear about Johnny Knockdown beating down some vegas geek.
 

dawgball

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Him saying that only a few gambled is a joke. Out of the six of us we honestly had approximately 200 hours+ of play Fri-Sun. Not one person in our group stepped off of the property from the time we checked in until we checked out. We didn't even step outside. And I can tell you that we weren't hanging out playing tiddly winks in our rooms.

Saturday night we had 4 guys at the craps table for close to 3 hours with three of us playing $80 per hand plus $1-2 for the dealers on EVERY roll and the fourth guy playing $160 per hand (this guy dropped a dime in five mintues at one point). A lot of the time 3-4 of us were in the "most generously comped poker room in vegas" playing $4-8 and $6-12 NL HE. The others were either on the BJ table playing $30 progressive and one guy fed the spinning rape machines the whole time. Hell, even when we took a break from the tables and sat at the bar for a breather we were feeding the video poker machines! If you counted this play in our hours dedicated to gambling, our hours would be 4-5 hours a piece more.

Oh well. This whole situation is a shame because we really enjoyed our experience there. The comp situation will definitely keep us from going back, though.
 

yyz

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I doubt they will sting us like that. This guy is only one person. He has people to answer to, and they will check our "cheat sheet" to see what we gave them.

Sounds to me like he has a personal axe to grind, and we are all getting fed to the lions. I still wish more people would post up, though. I am sure that a bunch only went for the drinks and the party, and that's fine. If they got nothing coming, so be it. That shouldn't hurt the ones who actually played.

It still kills me to hear about that "group rate" bullshit.
 

madjack sr

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MadJack said:
i didn't play that much because i didn't have the time but i asked what the computer had me down for. it showed that i gave 13 hours at $95 a hand. since most casinos want 4 hours a day i figured i would be comped for at least my room. nope, he gave me one day for my suite and gave me my sister's room (regular room) and we didn't get the group rate. and they should have counted my wife's play, my sister's play, my father's play and my sister's hubbys play, but he didn't. when i was a regular at the old aladdin, they would have given me RFB AND air for that action.

we went to the venetian all day tuesday and spend the night there. the room was $179 and we had a $90 meal at the coffee shop. i only gave them one hour and my host comped the whole thing. i stayed there for a week last march and i guess he wants me back so he is trying to keep me happy so i do return. bob must not think the same way.

i'll never go back to sunset and so sorry i led others there. my bad, for sure.
Hi Jack,I just finnished reading all that shit about Bob,, and i agree,,To say the least,, he is a tolal ass hole,,Like ...every time i walked pass him ,, the whole weekend,, I felt like smacking him in the fu**ing mouth,, mad jack sr, Dont worry Jack,, it wasn't your fault,,, never was like that all the other years ?????
 

TBONEZ0295

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MadJack said:


. he told me that he gave us a cocktail party and special room rates and tee shirts.

my friends and I arrived at that cocktail party and put up $80 for drinks we paid cash for "all" of them..............but we weren't staying at the hotel anyway . The bartender WAS an azzhole thats for sure!!!!!!!

at the SB party bar Missy when she first got there she ordered 1 drink it was a 007 she went back for a second and was cut off. She asked me what was up!!!!!!! I had no answer for her.......?????

these being minor complaints and the fact that I don't even know what I was drinking LOL except that it was some kind of flavored vodka YUK , I wasn't even going to say a word , but since everyone had such a bad experience with the place I say

see ya SUNSET hello!!!!!!!!! ORLEANS

:D
 
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