AMERICAN AIRLINES SUCKS!

MadJack

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AMERICAN AIRLINES SUCKS!


Marty and Simon "On the Road".



The following article was written by Marty Davis, Affiliate Director of 9am.com. In this article, Marty is traveling with Simon Eaton, VP of Operations for 9am.


* * *

"No need to be alarmed folks? but there is a suspicious item on the plane!"

I'd like to give American Airlines a WTF! For not giving a F***!

On our way from Costa Rica to Las Vegas for the Affiliate Summit, Simon and I had one of the craziest flights imaginable. I mean, other than the time I missed my flight to Amsterdam, this has got to be the worst.

It starts at check-in: "Sorry gentlemen there's an hour delay before take off." Well, since there was only a one-hour layover in Miami, Simon's Chicken Little syndrome began kicking into full gear.

"Miss, we only have an hour layover in Miami, what about our connecting flight...what about our connecting flight?"

She looked at us like we had asked her what her bra size was and replied, "Sorry sir, this delay is beyond our control but I understand your concern and they should be holding your plane for your connecting flight."

For those of you who know Simon, telling him "should be" is like telling a new cancer patient, "with chemo you should be fine." Whereas, I am a believer that unless there is something positive I can do in a situation it's always best to just leave it in God's hands.

"You think we'll make the connecting flight? I don't want to spend the night in Miami?what if we miss our connecting flight? Marty, are you listening to me?!"


It's hard to get me uptight.



It was like nails on a chalkboard until we finally arrived in Miami. We grabbed our luggage at the baggage claim and raced to the next terminal. I'm not much of a rusher, but Simon was practically dragging me down to our connecting terminal so I had no choice.

The doors were just closing. "WAIT!" Simon yelled, as they stopped and re-opened the gate.

"You see, Simon, there was nothing to worry about!" I said.

Simon gave me a dirty look and said, "No, thanks to you Marty, I had to practically drag you down here because you walk as if we had all the time in the world."

I agreed and he was right, but who cares. We are on the plane now and Simon is as happy as a clam. We watched the Italian Job (man, do I love that movie). "Okay chief, in two hours we're going to be in Vegas."

No sooner did those words come out of my mouth when the announcement came over the loudspeaker.

"No need to be alarmed folks?but there is a suspicious item on the plane!"

Fear came over the entire plane; you could have a heard a pin drop after that announcement. I looked over at Simon who went from his normal shade of white to virtually transparent.

"Marty, we should have missed this flight. I get it now, we were not supposed to make this flight...do you think there is a bomb on the plane...F***, we are all going to die!"

I was just pissed I hadn't taken out that life insurance policy for my daughter (I'm getting it now by the way). Other than that, when it's my time to go, I'm ready.
 

MadJack

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"How can you be so calm Marty? What if there is a bomb on the plane?"

As I tried to explain to Simon why I was not panicking, the flight attendants appeared with an announcement.

"Okay folks, no need to be alarmed but for safety reasons we are going to be teaching emergency landing procedures. If you hear the word 'brace', you will wrap your arms around your legs and tuck your head in."

When you're on a plane with an apparent bomb threat, hearing the words, "Okay folks no need to be alarmed," is like hearing a used car salesman say "to be perfectly honest."

They began carting first-class passengers to the back of the plane, and then gave us more emergency procedures about the inflatable slide ramps at the emergency exits and how we may have to use them to get off the plane, and that we would have to leave all our belongings behind on the plane.

This went on for the next 25 minutes, and then we were advised that we'd be landing in Dallas to evacuate the plane. As the plane started to land there was dead silence on the plane; even Simon was quiet.


The bomb squad in full gear.



"BRACE!"

The entire collection of passengers aboard the plane tucked in to brace for impact. At that point, I was scared more of being left a cripple then dying.

The plane landed safely.

"Thank God, we made it!" I said looking at Simon as we both smiled with relief.

We looked out the window and there was a bomb squad, police cars, ambulance, the whole works.

"Holy sh**, it really was a bomb scare!"

I pulled out my camera and started shooting. As we exited the plane the bomb squad was in full gear, waiting to enter the plane.

We were on the furthest part of the runway from the airport terminal and had to climb aboard buses to head back to the terminal. As we drove back, one of the airport officials rode on the bus with us. It took 15 minutes just to drive to the terminal from where they landed the plane.

"Folks, we will be going back to the terminal and entering into the storm shelter. We will investigate the plane and ask you questions once you are in the room."

On the bus ride back were two suspicious-looking characters who insisted I take their pictures and gave me their email address so I could send them the snapshots. They were also constantly trying to get me to take as many pictures as possible.

"Shoot the trucks, shoot the police, and take pictures inside the bus."


The usual suspects.



They were getting on my nerves but I took the photos so I could post them on the site.

Now the thought of dying was quickly overshadowed by my fear of waiting in this f***ing storm shelter for the next 24 hours. As we walk into the terminal and past all the security, they pile us into this little room where I quickly find a corner and lie down, preparing myself for the duration.

"This is an outrage, an outrage I say! Are they going to pay for our rooms in Dallas? I don't want to stay in Dallas. Where is my luggage? How about miles or upgrades, are we getting any bonuses out of this fiasco?"

Simon was pissed and with good reason, but once again I'm the one who has to hear his fury.

Not 30 minutes later, they inform us we are getting back on the plane.

"Thanks for your patience folks, sorry for the inconvenience and we are now ready to board the plane and head to Vegas."

No questions, no info, no nothing. Oh well, it was over. It was probably a blackberry with a wireless device attached, and since the attendant had probably never seen one thought it was a bomb; typical.

We get into Vegas at 3:00 a.m., four hours after our scheduled arrival time. We get to the baggage claim grateful that it's all over. Then we watch every bag come out, and the conveyer belt finally grinds to a stop. They had lost our bags... f***!

No first-class upgrades, no heartfelt apology, no nothing. We were carted around and treated like cattle. Simon and Marty are officially boycotting American Airlines. We want to be on an airline that cares.

Simon gets on the phone with American Airlines for three hours the next day to find out they have located my bag, but have no idea where his bag is.

"Do you think they will find my bag? I think they have lost my bag! Marty, I will never see my bag again?Of course you're calm, they found your bag!"

Almost 24 hours later we got our bags, in case you were wondering! But for almost 24 hours the incessant chatter of Simon's paranoia was deafening.

Thank God they found them.
 

kneifl

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Have to agree,

I could tell you a horror story of once coming back from Vegas they stuck me on a flight 3 hours later because my original flight was overbooked. Also, on the connecting flight got flown into Dulles Airport instead of Reagan.

What did they offer in return??? You got it - zilch, zero, nothing. I even called their corporate offices about this mishap, their response was "we got you from point a to point b...didn't we??...... Would never fly on that airline again.

kneifl
 

INtheBLUE

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Had a flight back from Omaha that connected in Atlanta. They overbooked ATL to Birmingham by 9 passengers, so they asked for volunteers to wait till the next day. I didnt have to be back so I voluteered. In return I got
1. Free Dinner
2. Free Breakfast
3. Free hotel room for night
4. Free transport to and from hotel
5. $400 in vouchers (Delta Cash) (which I found out I could trade for actual cash)

All for waiting 13 hours to get home, gotta love Delta.
 

BADTODABONE

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Met two of my brothers last Feb in Dallas and flew to Fort Lauderdale on AA. I'm in the window seat, BIG brother in middle seat, other brother aisle seat across from us, when along comes this VERY overweight woman that squeeeeezes in the aisle seat next to my BIG (285 lb) brother.

This woman is so large she requires a seatbelt extension, forcing my brother to lean into me and me into the window. I am pissed the whole flight but soon forget about it once we arrive in FL.

Return flight on AA the 3 of us are in aisle seats close together. Middle seat is empty in my row and an attractive young woman is by the window, when I say,' maybe we'll get lucky and this seat won't be occupied', and the captain announces 'the flight is sold out, you are not lucky BADTODABONE' :mj07:

Last 2 passengers on board, a mother and small child with split seats :cursin: and I am asked if I would mind moving so they could sit together. Being the gentleman I am, I agreed and moved to the rear of the plane...

...to the last available seat, on the aisle..middle and window seats were occupied by not one but two people (husband and wife) with seat belt extensions and MY FRIGGIN" ARMREST UP. Biatch had half a bun in my seat.

Wrote AA cust.service, gave them the whole story, requested only half of my airfare back because I had half of a seat to and a half of a seat on the return flight. They sent me a $50.00 voucher (about a 15% refund) which I have never used, AA wins, I lose.... :thefinger AA
 
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