Major Computer Problem...

[rrc]

Desktop comes up, but I can't enter the Start Menu..can't click on any programs

Completely frozen...tried unplugging computer then plugging back in...nothing

Think my 13 yr old clicked on some fake anti spyware program

Any help is greatly appreciated.

Thanks.

 

[MadJack]

Desktop comes up, but I can't enter the Start Menu..can't click on any programs

Completely frozen...tried unplugging computer then plugging back in...nothing

Think my 13 yr old clicked on some fake anti spyware program

Any help is greatly appreciated.

Thanks.

boot in safe mode and look around? :shrug:

 

[rrc]

How do I do that?

The mouse can't activate anything on the desktop.

 

[rrc]

Also when I take the mouse over to the Start button it turns the arrow into an hourglass...cannot even click on Start button.

 

[tigerfan]

turn it off and when it is starting up hold down f8

then start in safe mode

 

[Palmetto Pimp]

pick up and throw in street or pool

 

[MadJack]

pick up and throw in street or pool

:mj07:

that's what i would do.

when your computer is starting tap the F8 key every few seconds.

safe mode is what i try do after doing what you already did.

maybe some real pros will chime in soon.

 

[rrc]

A box keeps coming up that says...

Danger This file probably infected or corrupted by viruses. Please take neccessary action to prevent your computer

That's word for word

Also crap for CoreGuard AntiVirus 2009 and Secure Anti Virus Pro keep popping up

Got it to boot in safe mode..didn't seem to help...system restore did not seem to restore

going nuts

 

[rrc]

Whatever is messing up my computer won't even allow me to run superantispyware or cc cleaner

 

[cisco]

coreguard removal instructions

http://www.bleepingcomputer.com/virus-removal/remove-coreguard-antivirus-2009

 

[cisco]

Try to download this uninstall program.

This baby will get rid of any installed program. And it's free.

 

[rrc]

I can't even get to the point of being able to download anything

 

[rrc]

In your 2:19 post is there supposed to be a link.

 

[Terryray]

in safe mode did you arrow down, click on, and do automatic system restore? That rarely works. Got to system restore thru Start/programs/accessories/system tools/system restore. Then manually pic your own restore date.

Can you run any cleaner, anti-spyware or virus program from safe mode? Some should work from programs list.

 

[Julene]

Do you have a flash drive? If so, download HijackThis and put it on the flash drive. Then put the flash drive in the infected machine and run HijackThis.

WARNING: DO NOT LET HIJACKTHIS TRY TO FIX YOUR PROBLEM. IT SUCKS FOR THAT, BUT IS EXCELLENT FOR DIAGNOSTICS (AND FREE). JUST HAVE IT DO A SYSTEM SCAN.

After it has done the system scan, it will generate a logfile. If it does that, save the logfile to the flash drive, move the drive to the good computer, and then copy and paste the logfile here.

 

[cisco]

rrc. I'm sorry here is the link. It's safe. I use it to uninstall programs.

http://www.revouninstaller.com/

Did you try the coreguard removal at bleeping computer?

 

[bsucards]

when you get this all fixed do a windows update also on your computer to make sure all your patches are up to date

Sometimes it helps to disconnect from the internet when trying to remove malware programs like this

 

[rrc]

Update..

Update..

Over the week-end had a friend over who is pretty computer savvy. After about an hour he was unable to do much.

Ended up taking it to the local computer guy who everyone speaks very highly of. hould have it back in a couple days.

Thanks again for all the responses.

Will be sure to do a windows update when I get it back.