I understand all the complaints, but I like the food. I'm not a fan of thick, greasy burgers, and from time to time I go when I'm back seeing the kids. I also like their Chili-Mac, a different kind of spaghetti meal. Sometimes the fries are good (to me) and sometimes not so good. Shakes are very good, IMO.
I would liken the burgers to a thinner version of Five Guys or Culvers, but would agree the food is pretty plain and it is expensive for what you get. I remember my dad's gas station was two doors down from a S&S, we used to eat there all the time when I was a kid. Probably why I like the place now, although not as much as Five Guys or some other burger places.
Would agree on Five Guys being awesome, but good lord, the amount of big, greasy fries is ridiculous - who can eat that many - and talk about expensive with an order of fries and a pop!