if you were involved in a hand it will revert to last action and all disconnected players will be treated as all in and the hand will conclude. even on no disconnect tables is my understanding.
if you were involved in any type of tournament or sit n' go they split the money 50% among the remaining players and the other 50% is split among chip counts. that's how they've done it in the past.
they certainly aren't happy about being down. but they are generally good about getting back up.
and agent i'm sure you weren't the only nasty email, they've probably only gotten like 5,000 to sift through before you get the standardized "were sorry" response
gl