here are mine..
the one they sent you may be HD - H21-100
their standard HD...as far as I know..
here is a link for troubleshooting from techs all across the country
http://forums.directv.com/pe/action...elID=1&portalPageId=1002&postID=10321748&ie=x
THIS LINK IS EVEN BETTER
http://www.satelliteguys.us/directv-forum/
http://www.satelliteguys.us/index.php
going to sound stupid here..
make sure it is a HD receiver..
My Receivers
<FORM class=changeReceiverLocationForm method=post action=/DTVAPP/mydirectv/cep/myProgramming.jsp?_DARGS=/DTVAPP/mydirectv/cep/component/myProgrammingMyReceiversComponent.jsp><INPUT value=ISO-8859-1 type=hidden name=_dyncharset TeaLeaf="true">
<INPUT value=8309872866842827516 type=hidden name=_dynSessConf TeaLeaf="true">
HD-DVR - HR23-700
Receiver ID (RID): 028929641653
</FORM><FORM class=changeReceiverLocationForm method=post action=/DTVAPP/mydirectv/cep/myProgramming.jsp?_DARGS=/DTVAPP/mydirectv/cep/component/myProgrammingMyReceiversComponent.jsp.1>
HD-DVR - HR23-700
Receiver ID (RID): 028929632249
</FORM><FORM class=changeReceiverLocationForm method=post action=/DTVAPP/mydirectv/cep/myProgramming.jsp?_DARGS=/DTVAPP/mydirectv/cep/component/myProgrammingMyReceiversComponent.jsp.2>
HD - H21-100
Receiver ID (RID): 029398208339
</FORM><FORM class=changeReceiverLocationForm method=post action=/DTVAPP/mydirectv/cep/myProgramming.jsp?_DARGS=/DTVAPP/mydirectv/cep/component/myProgrammingMyReceiversComponent.jsp.3>
HD - H23-600
Receiver ID (RID): 029416289766
</FORM><FORM class=changeReceiverLocationForm method=post action=/DTVAPP/mydirectv/cep/myProgramming.jsp?_DARGS=/DTVAPP/mydirectv/cep/component/myProgrammingMyReceiversComponent.jsp.4>
HD - H21-100
Receiver ID (RID): 029409648325
</FORM>