bsucards-
Thanks for the link to the HDTV forum. It has a ton of information (and complaining) about the Motorola 6412 which Comcast is cuurently installing. I had this installed last week and so far am far from impressed. Common complaints on the board are same as mine, loud whirring sound, sudden shut-downs and reboots, channel freezes, inability of the guide to determine "First Runs" so it records repeats of shows that are on other stations (CSI for example). Also, the remote control that I got was not the right one. It did not have the swap button. After reading the directions, they kept referring to the swap button, which I did not have. I called Comcast and the person I got laughed and then told me how to program the remote to allow me the swap feature. Why was it delivered like this in the first place? Why didn't the installer tell me about this?
On another note, I found it kind of strange that Comcast sent someone out to the house two days later to get a report on how the installer did. I was not home at the time of the installation and the follow-up visit but my wife called me at work to speak with the follow-up rep. I told him about the remote problem and some other issues and he thanked me for the information and that was it. Why not send me a new remote?
