Msn Customer Service... A Horror Story...

[gardenweasel]

i have no idea what nationality the folks i spoke to were....it was never the same twice...i spoke with 7 different people..then i got a call from them asking how my experience with customer service was...i told them a minor problem had turned into a total inablility to get on the internet after help from one of their people......the lady told me a specialist would call me tomorrow.....4 days later,nothing.....they turned a minor computer problem into a total inability to get on the net....

i called a computer company to send a trouble shooter over to help me straighten it out and to get on the phone with msn`s people...he told me they don`t deal with msn...it`s a waste of his time and my money.....he suggested i terminate my contract with them and try another provider...i got another computer guy to come over and he couldn`t resolve the problem with them on the phone directing him...they had me calling dell to reinstall some sort of computer systems....i called the phone company....i uninstalled and reinstalled my msn account.......

no dice...

i then got absolutely pissed and terminated my contract...they are trying to make me pay 70% of the remainder...i am disputing the charge....


i was offline for 2 weeks because they tried to straighten out my problem(i was getting a message"do you want to stay connected" more frequently than i thought was necessary)....why i didn`t just leave it alone will remain one of the great mysteries of my life...


so after all this i cancelled with msn after a heated debate in which i offered to fly to their headquarters and pummel any employee of their choice...

i couldn`t connect to the internet...their service was doing me no good...and they couldn`t fix the problem...they assured me switching providers was a waste of time....

so i signed up with aol and everything is peachy....


msn blows....and their customer service reps are horrible...be careful and think twice before calling for assistance...



MSN BLOWS....

 

[SixFive]

mmm, I think that MSN and AOL are hooked together in some way aren't they? I know they trace similarly. Newsflash here too, AOL SUCKS too!! U won't ever dial up again if you get a cable modem, that's what I suggest. Sounds like the MSN help people are about as good as the health insurance people I have to call

 

[NickiD]

Have had dealing with them - they ar AWFUL!!!!


We had a contract issue also but stayed on them and they backed down and sixfive is right once you go DSL/cable you never go back!

Good Luck!