- Jun 22, 2005
- 1,437
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I went to withdrawal my funds from myatmonline.com as usual after I requested the payout from DSI. Only to find the US bank account transfer method gone. Below is my conversation with the rep from myatmonline.com
[Wendy] Hello, how may I help you? I can assist you more effectively if you would provide your email address, full name, or account number. Thanks
[Sean Dooley] **********
[Wendy] Thank-you
[Wendy] How can I help you Sean?
[Sean Dooley] What happened to the withdrawal back to my bank account option?
[Wendy] Currently, the US banks are having some technical difficulties with this option. As a result, we are only able to offer paper checks at the moment
[Sean Dooley] All US banks are having technical difficulties?
[Wendy] Yes
[Sean Dooley] What kind of time frame are we looking at?
[Wendy] It should be resolved in about 3 weeks
[Sean Dooley] Will I have any problem cashing a check from your institution at my bank?
[Wendy] No, there won't be a problem with that
[Sean Dooley] Will the paper check fee be waived since I do not have the wire transfer option?
[Wendy] No, because it is a problem with the banks and not our system, we can not waive the fee
[Sean Dooley] What is the time frame on the Paper Check - First Class Mail option?
[Wendy] It's between 7 and 21 days
[Wendy] Fedex is there within 3 business days
[Sean Dooley] Was there any thought on notfying your customers of this problem?
[Wendy] We can not notify every single customer, we have many customers
[Sean Dooley] Would you have the same problem taking money out of my account if I use the Fast Cash option?
[Wendy] Fast cash is taking 8 days to clear
[Sean Dooley] So, how then is it possible to debit my US bank account, but not credit it?
[Wendy] I don't know, the technical problem is with the banks. You would have to contact them about the problem
[Sean Dooley] And when may I ask did this issue begin?
[Wendy] November 9
[Sean Dooley] And where does the resolution forecast of three weeks come from?
[Wendy] I assume the bank
[Wendy] I really don't know, that is what i am being told
[Sean Dooley] Well I find to it very hard to believe that ALL US banks are having issues with the electronic transfer of funds and that in three weeks time this will all be magically resolved. Thanks for your help.
[Wendy] You;'re welcome
The paper check fees are
Paper Check - First Class Mail: $10.00
Paper Check - Fedex: $50.00
That doesn't bother me, but the fact that they did not send out an e-mail alerting their customers does. Also, the time lag between paper check and eft payment pisses me off as well.
[Wendy] Hello, how may I help you? I can assist you more effectively if you would provide your email address, full name, or account number. Thanks
[Sean Dooley] **********
[Wendy] Thank-you
[Wendy] How can I help you Sean?
[Sean Dooley] What happened to the withdrawal back to my bank account option?
[Wendy] Currently, the US banks are having some technical difficulties with this option. As a result, we are only able to offer paper checks at the moment
[Sean Dooley] All US banks are having technical difficulties?
[Wendy] Yes
[Sean Dooley] What kind of time frame are we looking at?
[Wendy] It should be resolved in about 3 weeks
[Sean Dooley] Will I have any problem cashing a check from your institution at my bank?
[Wendy] No, there won't be a problem with that
[Sean Dooley] Will the paper check fee be waived since I do not have the wire transfer option?
[Wendy] No, because it is a problem with the banks and not our system, we can not waive the fee
[Sean Dooley] What is the time frame on the Paper Check - First Class Mail option?
[Wendy] It's between 7 and 21 days
[Wendy] Fedex is there within 3 business days
[Sean Dooley] Was there any thought on notfying your customers of this problem?
[Wendy] We can not notify every single customer, we have many customers
[Sean Dooley] Would you have the same problem taking money out of my account if I use the Fast Cash option?
[Wendy] Fast cash is taking 8 days to clear
[Sean Dooley] So, how then is it possible to debit my US bank account, but not credit it?
[Wendy] I don't know, the technical problem is with the banks. You would have to contact them about the problem
[Sean Dooley] And when may I ask did this issue begin?
[Wendy] November 9
[Sean Dooley] And where does the resolution forecast of three weeks come from?
[Wendy] I assume the bank
[Wendy] I really don't know, that is what i am being told
[Sean Dooley] Well I find to it very hard to believe that ALL US banks are having issues with the electronic transfer of funds and that in three weeks time this will all be magically resolved. Thanks for your help.
[Wendy] You;'re welcome
The paper check fees are
Paper Check - First Class Mail: $10.00
Paper Check - Fedex: $50.00
That doesn't bother me, but the fact that they did not send out an e-mail alerting their customers does. Also, the time lag between paper check and eft payment pisses me off as well.