Back and forth since the double dip...one of those too good to be true deals and the Feds involved. Notices here no Federal Stamp, call an 800 # for a reward :scared
Read from the bottom up....going to have to quit, $8.00/pack here.
Everybody call & ask for Eddie 1-562-951-1122, where's my fugging order! :sadwave:
.......................
Title
ouble charge
Divisionayment Issues
Priority:Urgent
Status:Open
Locked:No
Created:May 29, 2009 Close
Email:May 29, 2009 Delete
2009-07-06 16:42:31 - user
I ordered through your company, was charged twice....you admit that, the merchant in CA. also does. I'm getting no where on a refund and never received my order. This has to be resolved on your end, the company you used. I trusted your site on my first order.....and have been screwed!!!!!
2009-06-28 02:47:24 - admin
Dear xxxxx, Thank you for your letter. We are glad to inform you that we are taking care of this situation. We were informed by Intertrans that all the refunds were made on June,18. We really do not have those money on our Account and we did all possible to refund you money.Please try to contact Intertrans once again. We apologize for this unpleasant situation. Sincerely yours,customer care team
2009-06-27 08:24:47 - user
How much longer? The 1st charge was over a month ago, the 2nd charge is coming up on a month. Since placing the order on May 12...I think I have been patient.
2009-06-23 02:07:04 - admin
Dear xxxxx, Thank you for your letter. We want to inform you that we are still investigating this case. We kindly ask you to be patient. We promise you in very short time to resolve this problem. Till today we still do not have money from Intertrans. Sincerely yours,customer care team
2009-06-22 10:21:57 - user
any news on my order?
2009-06-18 03:11:47 - admin
Dear xxxxx, Thank you for your letter. We are glad to inform you that we received the report about all the orders. We will double check it, and if your order is settled it will be shipped immediately. Thank you for your cooperation and patience in this matter. Sincerely yours,customer care team
2009-06-17 08:10:06 - user
go ahead and ship it. I talked to them yesterday. They told me they were sending funds to you and issuing me a credit for the second charge
2009-06-17 02:16:44 - admin
Dear xxxxx, Thank you for your letter. We are glad to inform you that we have contacted our Merchant and they assured us that within 2 days they will ship us the report about all the settled orders. We kindly ask you to let us know if you still want your order to be shipped. If yes, than you do not have to place a new one. Sincerely yours, customer care team
2009-06-15 17:08:37 - user
I just called Intertrans again and was informed that the 'system was down'. I placed my order May 12, was charged on May 21 and again on May 29. Today is June 15. This is ridiculous, just cancel my order, contact Intertrans and refund my money.
2009-06-10 03:03:08 - admin
Dear xxxxx, Thank you for your letter. We kindly ask you to contact www.intertrans.com . There you can find Contact US or Help Desk, and create an e-mail for them. Unfortunately, till today we did not receive the money for the order. We also have contacted Intertrans, and they assured us that on this week they will send us the report or will transfer money into our Account. As soon as we will have one of this, the cigarettes will be shipped. Sincerely yours,customer care team
2009-06-09 16:54:31 - user
I'm getting nowhere....Eddie was not in the office on Friday or again today. They tell me they are researching it. Unless you have received funds for this order, Cancel it and notify Intertrans Co. & Eddie immediately of my cancellation.
2009-06-03 02:35:57 - admin
Dear xxxxx, Thank you for your letter. We want to inform you that we never received money for your order. As the money for the order are not at us but at our Merchant, we would like to ask you to contact the Merchant directly in order to be refunded! Please call to Intertrans Company and ask Eddie Courdy who can resolve this question. His telephone number is +1-562-951-1122 CA time Please inform us after your refunded amount will be paid to you. Should you have any questions, please contact us also. Sincerely, Customer Care Team
2009-06-02 18:07:23 - user
Going by the bank tomorrow. Has my order shipped yet? Also, I don't have 'scan' capabilities...???
2009-06-01 02:14:23 - admin
Dear xxxxx, Thank you for your letter. We are really concerned about your order. We kindly ask you to provide us with the copy of your Bank Statemet, where is written that you were charged twice. Only having this information, we will be able to resolve this problem. Please send this copy to customer.care4@yahoo.com. Sincerely yours,customer care team
2009-05-29 09:31:39 - user
Just checked my account balance and I have been debited twice on this order. What's up with that???
Read from the bottom up....going to have to quit, $8.00/pack here.
Everybody call & ask for Eddie 1-562-951-1122, where's my fugging order! :sadwave:
.......................
Title
ouble charge Division
ayment Issues Priority:Urgent
Status:Open
Locked:No
Created:May 29, 2009 Close
Email:May 29, 2009 Delete
2009-07-06 16:42:31 - user
I ordered through your company, was charged twice....you admit that, the merchant in CA. also does. I'm getting no where on a refund and never received my order. This has to be resolved on your end, the company you used. I trusted your site on my first order.....and have been screwed!!!!!
2009-06-28 02:47:24 - admin
Dear xxxxx, Thank you for your letter. We are glad to inform you that we are taking care of this situation. We were informed by Intertrans that all the refunds were made on June,18. We really do not have those money on our Account and we did all possible to refund you money.Please try to contact Intertrans once again. We apologize for this unpleasant situation. Sincerely yours,customer care team
2009-06-27 08:24:47 - user
How much longer? The 1st charge was over a month ago, the 2nd charge is coming up on a month. Since placing the order on May 12...I think I have been patient.
2009-06-23 02:07:04 - admin
Dear xxxxx, Thank you for your letter. We want to inform you that we are still investigating this case. We kindly ask you to be patient. We promise you in very short time to resolve this problem. Till today we still do not have money from Intertrans. Sincerely yours,customer care team
2009-06-22 10:21:57 - user
any news on my order?
2009-06-18 03:11:47 - admin
Dear xxxxx, Thank you for your letter. We are glad to inform you that we received the report about all the orders. We will double check it, and if your order is settled it will be shipped immediately. Thank you for your cooperation and patience in this matter. Sincerely yours,customer care team
2009-06-17 08:10:06 - user
go ahead and ship it. I talked to them yesterday. They told me they were sending funds to you and issuing me a credit for the second charge
2009-06-17 02:16:44 - admin
Dear xxxxx, Thank you for your letter. We are glad to inform you that we have contacted our Merchant and they assured us that within 2 days they will ship us the report about all the settled orders. We kindly ask you to let us know if you still want your order to be shipped. If yes, than you do not have to place a new one. Sincerely yours, customer care team
2009-06-15 17:08:37 - user
I just called Intertrans again and was informed that the 'system was down'. I placed my order May 12, was charged on May 21 and again on May 29. Today is June 15. This is ridiculous, just cancel my order, contact Intertrans and refund my money.
2009-06-10 03:03:08 - admin
Dear xxxxx, Thank you for your letter. We kindly ask you to contact www.intertrans.com . There you can find Contact US or Help Desk, and create an e-mail for them. Unfortunately, till today we did not receive the money for the order. We also have contacted Intertrans, and they assured us that on this week they will send us the report or will transfer money into our Account. As soon as we will have one of this, the cigarettes will be shipped. Sincerely yours,customer care team
2009-06-09 16:54:31 - user
I'm getting nowhere....Eddie was not in the office on Friday or again today. They tell me they are researching it. Unless you have received funds for this order, Cancel it and notify Intertrans Co. & Eddie immediately of my cancellation.
2009-06-03 02:35:57 - admin
Dear xxxxx, Thank you for your letter. We want to inform you that we never received money for your order. As the money for the order are not at us but at our Merchant, we would like to ask you to contact the Merchant directly in order to be refunded! Please call to Intertrans Company and ask Eddie Courdy who can resolve this question. His telephone number is +1-562-951-1122 CA time Please inform us after your refunded amount will be paid to you. Should you have any questions, please contact us also. Sincerely, Customer Care Team
2009-06-02 18:07:23 - user
Going by the bank tomorrow. Has my order shipped yet? Also, I don't have 'scan' capabilities...???
2009-06-01 02:14:23 - admin
Dear xxxxx, Thank you for your letter. We are really concerned about your order. We kindly ask you to provide us with the copy of your Bank Statemet, where is written that you were charged twice. Only having this information, we will be able to resolve this problem. Please send this copy to customer.care4@yahoo.com. Sincerely yours,customer care team
2009-05-29 09:31:39 - user
Just checked my account balance and I have been debited twice on this order. What's up with that???
