- Aug 10, 2005
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People are being told they will receive an email by midnight tonight regarding how they can withdraw their funds. If you have an account with this book you might want to check the status of it. I do not have one but know of some people who do, and they are being shut out. Here is a conversation log someone had with a SB.com customer service agent....
Hello, my name is Jody Jackson. How may I help you today?
X: Why is my account disabled?
Jody Jackson: one moment please
X: Thanks
Jody Jackson: Your account has been temporarily de-activated due to the fact that the state that you registered the account under does not allow internet gaming. Our accounts department will be updating us shortly as to the status of any funds or pending wagers in your account. We will be contacting you as soon as possible with this information. Please accept out most sincere apologies for this, and we thank you for your understanding.
X: I didn't think Michigan was on the restricted states list
Jody Jackson: I'm afraid it is Matt
X: So I will never be able to use your site again?
Jody Jackson: Once again, we understand your concern. Please be assured that we are working right now to find the best way to deal with this issue. At the moment we do not have any more information for you regarding this. Please accept our most sincere apologies.
X: what about my pending wagers, will they all be canceled?
Jody Jackson: I do not have that information at the moment, I can only ask that you wait for the email
X: When can I expect the email?
Jody Jackson: hopefully before midnight tonight
X: Thanks for your help
Jody Jackson: you're welcome
Hello, my name is Jody Jackson. How may I help you today?
X: Why is my account disabled?
Jody Jackson: one moment please
X: Thanks
Jody Jackson: Your account has been temporarily de-activated due to the fact that the state that you registered the account under does not allow internet gaming. Our accounts department will be updating us shortly as to the status of any funds or pending wagers in your account. We will be contacting you as soon as possible with this information. Please accept out most sincere apologies for this, and we thank you for your understanding.
X: I didn't think Michigan was on the restricted states list
Jody Jackson: I'm afraid it is Matt
X: So I will never be able to use your site again?
Jody Jackson: Once again, we understand your concern. Please be assured that we are working right now to find the best way to deal with this issue. At the moment we do not have any more information for you regarding this. Please accept our most sincere apologies.
X: what about my pending wagers, will they all be canceled?
Jody Jackson: I do not have that information at the moment, I can only ask that you wait for the email
X: When can I expect the email?
Jody Jackson: hopefully before midnight tonight
X: Thanks for your help
Jody Jackson: you're welcome

