Just rcv'd this email ~
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Dear customer,
Under the Americans with Disabilities Act (ADA), a service animal is defined as "any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability . . . ." Businesses, such as Walmart, that are open to the public cannot exclude a service animal from entering their establishments. Wherever any qualified individual with a disability under the ADA is allowed to enter, a working service animal should also be allowed to enter. In that regard, under our internal Service Animal Policy, and in compliance with Title III of the ADA, we are not allowed to ask a customer to provide any certification of their service animal, nor can we ask the customer the nature of the disability that they have that requires the use of a service animal. We are only allowed to ask the customer if the animal is a service animal. If the customer indicates as such, we are required to allow them and their service animal into the store. While some customers may take issue with seeing a service animal in the store, Walmart is committed to ensuring that each of its customers, including those with disabilities, are treated respectfully Regards,
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Dear customer,
Under the Americans with Disabilities Act (ADA), a service animal is defined as "any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability . . . ." Businesses, such as Walmart, that are open to the public cannot exclude a service animal from entering their establishments. Wherever any qualified individual with a disability under the ADA is allowed to enter, a working service animal should also be allowed to enter. In that regard, under our internal Service Animal Policy, and in compliance with Title III of the ADA, we are not allowed to ask a customer to provide any certification of their service animal, nor can we ask the customer the nature of the disability that they have that requires the use of a service animal. We are only allowed to ask the customer if the animal is a service animal. If the customer indicates as such, we are required to allow them and their service animal into the store. While some customers may take issue with seeing a service animal in the store, Walmart is committed to ensuring that each of its customers, including those with disabilities, are treated respectfully Regards,
