Who is MARVIN?
Who is MARVIN?
The staff of the Unemployment Insurance Agency (UIA) would like to introduce MARVIN. MARVIN got his name from the acronym for the Michigan's Automated Response Voice Interactive Network, a system that allows you to communicate with the UIA's computer by using a touch-tone or a push-button telephone with a tone/pulse switch (the switch must be set at "Tone"). Rotary or pulse telephones cannot interact with MARVIN. MARVIN uses digitized human speech to provide you with step-by-step instructions and information regarding your claim.
In his short time here, MARVIN, as he is affectionately called by the staff and customers of the UIA, has become a household name in Michigan. MARVIN has been quickly accepted by both the staff and customers of the UIA as a friendly, fast and efficient means for the UIA to deliver services.
Why is MARVIN such a valued member of the UIA's team? In a recent appraisal, MARVIN's performance was described in glowing terms:
MARVIN works 11 hours a day, Monday through Friday.
MARVIN frees our staff to provide other services.
MARVIN works every holiday.
MARVIN can handle more than 800 phone calls at the same time.
MARVIN gives fast, accurate and timely information.
If needed information is not available to him, MARVIN refers you to someone who can help.
