So I'm in Vegas in October staying at Harrahs, I think. Doesn't matter.
I went to Bellagio for some play, lost a little (imagine that?) but want to play some more without going back to my room for more money.
I go to the ATM and choose the option CC Cash Advance with no PIN. I get the approval for a dime and the machine instructs me to take the ticket to the Cashier to get the cash.
I take the ticket to the Cashier, I give them the ticket, my credit card and my drivers licence. She processes the cash advance, has me sign a few papers including the check and proceeds to get me the cash.
All of a sudden she notices that my credit card says JACK and my drivers license says JOHN and informs me that the transaction cannot take place because I do not have valid ID.
I proceed to show her other cards, papers, etc that proves that JACK and JOHN are one and the same.
Doesn't matter, no cash advance. So, I pitch a fit because I have been through this before and have had success after my explanation and proof. She's not buying it so I ask for her supervisor.
The supervisor comes out and I explain the WHOLE thing again but I go nowhere. I am NOT getting the cash advance, period.
Okay then, everything was processed, bitch, now what? Because sure as shit the process went through and I'm going to get charged to my credit card.
No problem Mr Wooden, I'll just void your ticket out and if you have a problem that will be your proof. "Okay, whatever." BYE!
Bill comes and sure as shit I got charged so I call Bellagio and after about 20 minutes finally get transferred to the Cashier. Long story short, he can't help me but all I have to do is dispute the charge with the CC company, no problem.
So I dispute the charge and about 6 weeks later it's removed from my account.
Last week the dispute department calls and have added the charge back and have sent me the papers the ATM company provided to them showing that the charge was paid.
I call and explain and she tells me to write a letter, and fax that with the cancelled receipt and she'll take care of it.
I do what I was told on Tuesday and find out today that they sided with the merchant and I have to pay the charge. WTF?! I NEVER GOT THE MONEY!
I call the CC company but find out I have to deal with this dispute officer and she's gone for the day.
NOW WTF DO I DO????
the receipt is not legible enough for them and they think I got the cash advance.
WTF WOULD YOU DO?
I shouldn't have to pay this.
I guess my next step is to wait to talk to her again on Monday but I bet I'm going to have to fly to Vegas so I can track down the "supervisor" at Bellagio and hope to be able to jog her memory of the night in question.
CHRIST!!!!
I went to Bellagio for some play, lost a little (imagine that?) but want to play some more without going back to my room for more money.
I go to the ATM and choose the option CC Cash Advance with no PIN. I get the approval for a dime and the machine instructs me to take the ticket to the Cashier to get the cash.
I take the ticket to the Cashier, I give them the ticket, my credit card and my drivers licence. She processes the cash advance, has me sign a few papers including the check and proceeds to get me the cash.
All of a sudden she notices that my credit card says JACK and my drivers license says JOHN and informs me that the transaction cannot take place because I do not have valid ID.
I proceed to show her other cards, papers, etc that proves that JACK and JOHN are one and the same.
Doesn't matter, no cash advance. So, I pitch a fit because I have been through this before and have had success after my explanation and proof. She's not buying it so I ask for her supervisor.
The supervisor comes out and I explain the WHOLE thing again but I go nowhere. I am NOT getting the cash advance, period.
Okay then, everything was processed, bitch, now what? Because sure as shit the process went through and I'm going to get charged to my credit card.
No problem Mr Wooden, I'll just void your ticket out and if you have a problem that will be your proof. "Okay, whatever." BYE!
Bill comes and sure as shit I got charged so I call Bellagio and after about 20 minutes finally get transferred to the Cashier. Long story short, he can't help me but all I have to do is dispute the charge with the CC company, no problem.
So I dispute the charge and about 6 weeks later it's removed from my account.
Last week the dispute department calls and have added the charge back and have sent me the papers the ATM company provided to them showing that the charge was paid.
I call and explain and she tells me to write a letter, and fax that with the cancelled receipt and she'll take care of it.
I do what I was told on Tuesday and find out today that they sided with the merchant and I have to pay the charge. WTF?! I NEVER GOT THE MONEY!
I call the CC company but find out I have to deal with this dispute officer and she's gone for the day.
NOW WTF DO I DO????
the receipt is not legible enough for them and they think I got the cash advance.
WTF WOULD YOU DO?
I shouldn't have to pay this.
I guess my next step is to wait to talk to her again on Monday but I bet I'm going to have to fly to Vegas so I can track down the "supervisor" at Bellagio and hope to be able to jog her memory of the night in question.
CHRIST!!!!
