Comcast internet users

MadJack

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Did Comcast send you the newest and bestest modem to swap out at no charge because they are just the greatest fuckin company in the world? Well, the modem they sent me is a piece of shit and now they are charging me for it because I haven't sent my old modem back.

The new one doesn't work. Period. But, they insist that I talk to tech support for troubleshooting. I know more about the damn thing than those idiot techs they have on the "support team". Jesus Christ, always something. I guess I'll take the thing to my local office and swap it out for something different. IF they let me because the goon on the phone said they won't until the in house support teams says the equipment is defective.

"Please hold, your current wait time is 37 minutes." So, I'm gonna wait for that just to have them ask if I have it plugged in, is my computer turned on? Please unplug the modem and wait 5 minutes and plug it back in."

:facepalm:
 

MadJack

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that long of a wait time at 5am?


:mj07:

No, I didn't call tech support, I am just guessing that's what will happen. And all that happens after you have to use the auto phoneline menu that makes you punch in your life history so that they can connect you to the proper department. Then, when somebody finally answers the phone they ask you all the same questions all over again. :lol:
 

Sportsaholic

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<iframe width="560" height="315" src="https://www.youtube.com/embed/KMcny_pixDw" frameborder="0" allowfullscreen></iframe>





Good luck Jack.....
 

MadJack

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<iframe width="560" height="315" src="https://www.youtube.com/embed/KMcny_pixDw" frameborder="0" allowfullscreen=""></iframe>





Good luck Jack.....

Ain't that the truth.

I'm stealing that. :lol:
 

Morris

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No, I didn't call tech support, I am just guessing that's what will happen. And all that happens after you have to use the auto phoneline menu that makes you punch in your life history so that they can connect you to the proper department. Then, when somebody finally answers the phone they ask you all the same questions all over again. :lol:

The one thing I will say about Time Warner is their tech support is top notch. They always answer right away and the problem is always solved right then.
 

hedgehog

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I have been having issues on and off and was going to go get a new modem, mine is about 3 years old, not anymore...I would switch if there was a company that was comparable, they have a monopoly here. Its outrageous to pay 90 bucks a month for high speed internet access, I had to add a home phone to lower the price, go figure :facepalm:
 

kneifl

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Been thinking......

Been thinking......

About switching to Comcast. I have Verizon HS internet service right now and it comes with a phone line (that I never use) and it's about $80/mo. Service is spotty sometimes with outages as well. I may get a drop in price for 6 months but then I'll get no phone line and better service with Comcast. I do like cable HS internet service better than DSL. However, I have noticed throughout the years Comcast's customer service really sucks bad. It's all a trade off I guess........

kneifl
 

Full court press

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awesome subject that hits home right now

awesome subject that hits home right now

Had a guy here from ATT UVerse yesterday to address some nagging outages that have been going on for quite some time. .:mj03:

"james" swaps out the modem but says there are also some line issues outside on the pole. ...hmh

he says he's putting in an order to have the lineman come out to address those issues. It's apparent that this is not his job. but james seems like he's genuinely concerned about my plight. james is a nice guy. I like him. O.. :0074

he leaves me his card and personal phone number to call back right away if these issues continue, Well how nice ! ... :toast:

lineman comes out within 15 minutes and is up on the pole. I'm actually impressed with their service. .. :clap:

he hops down in about 10 minutes gets back in his little truck and boogies. I guess he not the personable type, made no effort to speak to me. .... :confused:

assuming all is well I turn on TV last night to peek in on some games ... :0corn

same God damned thing going on including the outage of the last 6.9 seconds of a 1 point game involving my Zips. Upset a little but not really super steamed either. .... :facepalm:

this happens 3 more times in the next hour, blood pressure rising. ... :mj1:

it's going to be ok though because james gave me his number, I'll just give him a buzz, its about 10 PM or so. I get his voice mail stating he'll return my call...:0003

Wake up this morning TV out again. ... :soapbox:

9AM rolls around and james still hasn't called. getting mighty fukin pissed at this point. :mj13:

10 :45, still not heard from my new buddy, james. call back , yep, voice mail again. ....:mad:

11:00 Call james' boss, he left me his number too. good, we'll finally get this resolved. yep, get his voice mail as well. dropping F bombs now and I think I may have broken my foot. Got this feeling that james and his boss are fucking me and enjoying it :s4:

To be continued.....
 

MadJack

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I took the modem back, they gave me another one, then I bitched about my bill being so high and she chopped $45 a month off.

Comcast ROCKS! :00hour
 

hawkeye

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With Comcast you always have to go in and see someone in person ot get anything done.--tech support on the phone is a joke
\
fcp--:mj07::0cornjkust go uip the pole and fix it yourself:0074
 

THE KOD

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"james" swaps out the modem but says there are also some line issues outside on the pole. ...hmh

he says he's putting in an order to have the lineman come out to address those issues.

lineman comes out within 15 minutes and is up on the pole. I'm actually impressed with their service. .. :clap:

he hops down in about 10 minutes gets back in his little truck and boogies. I guess he not the personable type, made no effort to speak to me. .... :confused:

same God damned thing going on including the outage of the last 6.9 seconds of a 1 point game involving my Zips. Upset a little but not really super steamed either. .... :facepalm:

this happens 3 more times in the next hour, blood pressure rising. ... :mj1:

.....
...............................................................................................


I had to laugh at this because I have a provided that always blames it on the pole. Its like thats something a customer can relate to , a guy having to climb a pole and fix wire. ooooooohhhhhhh.

Trouble is that is what they say every time.

They do it to just shut you the fuck up .

What are you doing honey watching a blank screen ?

I am waiting for the cable man to come out and climb a pole and fix shit I know nothing about.

good luck with that
 

Old School

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Gonna take probably at least a decade or more, but Google Fiber is gonna run Comcast into the ground. Time Warner too. Good riddens.

For Google, new FCC rules may bring unfamiliar government oversight


http://www.reuters.com/article/2015/02/05/us-usa-internet-google-idUSKBN0L91E420150205


By Alexei Oreskovic and Alina Selyukh


(Reuters) - One of Google Inc's major business operations could fall under the day-to-day jurisdiction of the U.S. Federal Communications Commission for the first time, potentially subjecting the fast-moving Internet company to regulations it has often criticized.
Aiming to set "net neutrality" rules that guide how Internet service providers manage traffic on their networks, the FCC will vote Feb. 26 on whether to impose tighter regulations by classifying them more like traditional telephone companies.

That would put Google's high-speed Internet service, Google Fiber, under direct regulatory oversight ? a significant change for the world's biggest Internet search company, which has built its $66 billion-a-year business for the most part in the unregulated and fast-changing web market.

To be sure, Google, which is among the top-10 biggest spenders on lobbying in Washington, is familiar with regulatory compliance, but one potential area of friction could be the Google Fiber neighborhood sign-up process.

Google has rolled out Fiber, which offers super-fast 1 gigabit-per-second speeds and a TV service, in Kansas City and plans to expand to other cities including Austin, Atlanta and Nashville, competing with companies such as AT&T Inc and Comcast Corp.

Google undertakes the costly process of tearing up streets and installing equipment only after enough residents in specific neighborhoods, or "fiberhoods," sign up. That allows Google to be economically efficient, but the practice might run afoul of common carrier regulations intended to guarantee equal access to basic utilities, some analysts say.

Under the proposed rules, revealed on Wednesday, Internet providers would be exempt from the most onerous common carrier provisions such as price regulations, but experts said the FCC could still go after companies, including Google, for not offering the same level of service across the country.
"That is the traditional role the commission has played, in ensuring that all Americans have access to telecommunication services," said Harold Feld, senior vice president at Public Knowledge policy group.
Google had supported strong net neutrality rules, though it has not directly backed reclassification of Internet providers. In a December FCC filing, Google noted it could actually benefit from such an approach by getting easier access to poles and other infrastructure owned by incumbent broadband providers.

In a statement, Google said that new rules the FCC is weighing have not affected its decision to invest in Fiber.

U.S. regulators currently oversee some other elements of Google's vast business, such as Google Voice, its privacy practices and wireless experiments.
Some experts say any oversight of Google Fiber, which many analysts do not believe currently generates material revenue for the company, would be unlikely to significantly cramp Google?s style.
"They should probably be pretty well-versed in how to deal with regulatory agencies at this point,? said Needham & Co analyst Kerry Rice.
(Reporting by Alexei Oreskovic in San Francisco and Alina Selyukh in Washington; Editing by Ken Wills)
 

gardenweasel

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Jan 10, 2002
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No, I didn't call tech support, I am just guessing that's what will happen. And all that happens after you have to use the auto phoneline menu that makes you punch in your life history so that they can connect you to the proper department. Then, when somebody finally answers the phone they ask you all the same questions all over again. :lol:

I think I already told you the story of my multiple hourr "worse than waterboarding" experience I had when I cancelled these m.f.`ers and went with Verizon... they wouldn`t let me take the equipment back until I spoke with someone who "wasn`t available" and that they would get back to me....I told em I called the day before and got the same schtick...I really got pissed,.they told me that`s protocol and they had nothing else to say on the matter... I said I was good with the fact that they have nothing more to say and took the equipment back the next day.....

unreal customer service(like a bull services a cow)...
 
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