I have a bit of a problem with a Dell desktop. Based on the dialogue below, what do you think might be the issue? Any suggestion would be greatly appreciated.
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This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records.
Your session ID for this incident is 48973295.
Time Details
05/05/2011 09:37:39PM Session Started with Agent (CEBg_ Ralph_148066)
05/05/2011 09:37:55PM Agent (CEBg_ Ralph_148066): "Thank you for contacting Dell Chat for Optiplex and Latitude Systems under the Corporate and Business Group. My name is Ralph. How may I help you today?"
05/05/2011 09:38:08PM Me: "i have a dell vostro 200"
05/05/2011 09:38:12PM Me: "it won't boot up"
05/05/2011 09:38:17PM Me: "no fans running... nothing"
05/05/2011 09:38:39PM Me: "was on internet...all of a sudden...everything shut down"
05/05/2011 09:38:44PM Me: "now won't turn on at all"
05/05/2011 09:38:48PM Agent (CEBg_ Ralph_148066): "Hello Me I believe you have been routed to the wrong dept let me transfer you to our vostro support."
05/05/2011 09:39:00PM Me: "
"
05/05/2011 09:39:02PM Me: "okay"
05/05/2011 09:39:14PM Session Transferred to Queue (US.SMB.TS.CORE.Vostro.Desktop)
05/05/2011 09:41:12PM Session Started with Agent (CLKsmb_Chris_224437)
05/05/2011 09:41:30PM Me: "hello"
05/05/2011 09:41:31PM Agent (CLKsmb_Chris_224437): "Thank you for contacting Dell Small and Medium Business Hardware Warranty Support. My name is Chris, how may I help you today?"
05/05/2011 09:41:46PM Me: "i have a vostro 200... bought 3 years ago"
05/05/2011 09:42:03PM Me: "while online yesterday...it shut down without warning"
05/05/2011 09:42:08PM Me: "now won't turn on at all"
05/05/2011 09:42:16PM Me: "no fans running"
05/05/2011 09:42:25PM Me: "small green light in the back still on"
05/05/2011 09:43:00PM Me: "however, when the power button is pressed, the small green light turns off and the amber light near the power button comes on"
05/05/2011 09:43:08PM Agent (CLKsmb_Chris_224437): "I'm pleased to meet you Me. Thank you for sharing this issue with me, I'll be glad to assist you with that."
05/05/2011 09:43:48PM Me: "when the power button is pressed for about 10 seconds, the amber light shuts off...then the green light in the back comes on. again...no fans running at all. There is a constant amber light that is "on" on the mother board."
05/05/2011 09:43:54PM Agent (CLKsmb_Chris_224437): "Me can you please confirm the system that you would like to have support with is a Vostro 200 for Service Tag CPH0VF1?"
05/05/2011 09:44:04PM Me: "yes"
05/05/2011 09:44:06PM Me: "that is correct"
05/05/2011 09:44:28PM Agent (CLKsmb_Chris_224437): "Thank you for the confirmation. Please give me 1-3 minutes to pull up your record."
05/05/2011 09:44:36PM Me: "ok"
05/05/2011 09:49:20PM Agent (CLKsmb_Chris_224437): "The warranty of the system expired last 2009-03-14 . We can still troubleshoot to isolate the cause of the problem if you pay a one time payment for technical support, in case a part needs to be replaced, we will need to order it online. Would that be ok"
ay with you?
05/05/2011 09:49:39PM Me: "no"
05/05/2011 09:49:54PM Me: "why can't you just give me advice on what's wrong"
05/05/2011 09:51:31PM Me: "just tell me what you think might be the problem it no longer turns on"
05/05/2011 09:51:44PM Agent (CLKsmb_Chris_224437): "A no power issue can be caused by many factors, to isolate the cause of the problem, we will need to troubleshoot thoroughly on the system. Now, the warranty for the system that expired was for limited technical support that expired at the same time when"
the hardware warranty expired.
05/05/2011 09:52:00PM Me: "ok."
05/05/2011 09:52:02PM Me: "thanks."
05/05/2011 09:52:08PM Agent (CLKsmb_Chris_224437): "The causes can be from the motherboard, power supply, switch, even RAM."
05/05/2011 09:52:09PM Me: "have a good day"
05/05/2011 09:52:22PM Agent (CLKsmb_Chris_224437): "Thank You for choosing Dell Small and Medium Business Hardware Warranty Chat Support. Have a good evening ahead."
If you require further assistance, please visit us at support.dell.com
The customer experience is our top priority. Your feedback would be greatly appreciated.
================================================================================================
This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records.
Your session ID for this incident is 48973295.
Time Details
05/05/2011 09:37:39PM Session Started with Agent (CEBg_ Ralph_148066)
05/05/2011 09:37:55PM Agent (CEBg_ Ralph_148066): "Thank you for contacting Dell Chat for Optiplex and Latitude Systems under the Corporate and Business Group. My name is Ralph. How may I help you today?"
05/05/2011 09:38:08PM Me: "i have a dell vostro 200"
05/05/2011 09:38:12PM Me: "it won't boot up"
05/05/2011 09:38:17PM Me: "no fans running... nothing"
05/05/2011 09:38:39PM Me: "was on internet...all of a sudden...everything shut down"
05/05/2011 09:38:44PM Me: "now won't turn on at all"
05/05/2011 09:38:48PM Agent (CEBg_ Ralph_148066): "Hello Me I believe you have been routed to the wrong dept let me transfer you to our vostro support."
05/05/2011 09:39:00PM Me: "
"05/05/2011 09:39:02PM Me: "okay"
05/05/2011 09:39:14PM Session Transferred to Queue (US.SMB.TS.CORE.Vostro.Desktop)
05/05/2011 09:41:12PM Session Started with Agent (CLKsmb_Chris_224437)
05/05/2011 09:41:30PM Me: "hello"
05/05/2011 09:41:31PM Agent (CLKsmb_Chris_224437): "Thank you for contacting Dell Small and Medium Business Hardware Warranty Support. My name is Chris, how may I help you today?"
05/05/2011 09:41:46PM Me: "i have a vostro 200... bought 3 years ago"
05/05/2011 09:42:03PM Me: "while online yesterday...it shut down without warning"
05/05/2011 09:42:08PM Me: "now won't turn on at all"
05/05/2011 09:42:16PM Me: "no fans running"
05/05/2011 09:42:25PM Me: "small green light in the back still on"
05/05/2011 09:43:00PM Me: "however, when the power button is pressed, the small green light turns off and the amber light near the power button comes on"
05/05/2011 09:43:08PM Agent (CLKsmb_Chris_224437): "I'm pleased to meet you Me. Thank you for sharing this issue with me, I'll be glad to assist you with that."
05/05/2011 09:43:48PM Me: "when the power button is pressed for about 10 seconds, the amber light shuts off...then the green light in the back comes on. again...no fans running at all. There is a constant amber light that is "on" on the mother board."
05/05/2011 09:43:54PM Agent (CLKsmb_Chris_224437): "Me can you please confirm the system that you would like to have support with is a Vostro 200 for Service Tag CPH0VF1?"
05/05/2011 09:44:04PM Me: "yes"
05/05/2011 09:44:06PM Me: "that is correct"
05/05/2011 09:44:28PM Agent (CLKsmb_Chris_224437): "Thank you for the confirmation. Please give me 1-3 minutes to pull up your record."
05/05/2011 09:44:36PM Me: "ok"
05/05/2011 09:49:20PM Agent (CLKsmb_Chris_224437): "The warranty of the system expired last 2009-03-14 . We can still troubleshoot to isolate the cause of the problem if you pay a one time payment for technical support, in case a part needs to be replaced, we will need to order it online. Would that be ok"
ay with you?
05/05/2011 09:49:39PM Me: "no"
05/05/2011 09:49:54PM Me: "why can't you just give me advice on what's wrong"
05/05/2011 09:51:31PM Me: "just tell me what you think might be the problem it no longer turns on"
05/05/2011 09:51:44PM Agent (CLKsmb_Chris_224437): "A no power issue can be caused by many factors, to isolate the cause of the problem, we will need to troubleshoot thoroughly on the system. Now, the warranty for the system that expired was for limited technical support that expired at the same time when"
the hardware warranty expired.
05/05/2011 09:52:00PM Me: "ok."
05/05/2011 09:52:02PM Me: "thanks."
05/05/2011 09:52:08PM Agent (CLKsmb_Chris_224437): "The causes can be from the motherboard, power supply, switch, even RAM."
05/05/2011 09:52:09PM Me: "have a good day"
05/05/2011 09:52:22PM Agent (CLKsmb_Chris_224437): "Thank You for choosing Dell Small and Medium Business Hardware Warranty Chat Support. Have a good evening ahead."
If you require further assistance, please visit us at support.dell.com
The customer experience is our top priority. Your feedback would be greatly appreciated.
