Costco

[jordan23]

Hi Guys

I'm in the market for a new TV and believe I have read here or heard from some friends about Costco's warranty?? Anyone know exactly what it is?? Anyone have any first hand experience??

Thanks in advance

 

[MadJack]

The Boys should be checking into this thread shortly with all the info you need

 

[vanbasten]

i've spent more $$ than i should at costco - could go in for spring water and end up dropping $150 everytime.

their prices and warranties on tv's are great. selection is limited - meaning they don't have 50 types of lcd big screens, but they cover the range pretty well, from the brand - to size you want.

i bought a 50" sony lcd with stand for $2900. best buy and circuit city had the same tv, for about the same price, but the stand was an additional $300. went back about a month later, they had it priced at $2600. took my receipt in, and they credited me the difference. was in two weeks later, and they had it at 2400 - another 2 bills my way, no questions asked. for any price reduction, as long as that store has inventory, they give you the difference.

return policy, they take anything back - might want to ask about the policy on large appliances/tv's. but they are very accomodating.

only downside...you gotta take it from point A - the store floor - to point b - your home. i borrowed a pickup and got it done.

love costco - got the toshiba laptop i'm typing from for 2-3 bills less than anywhere else.

from their website...

Returns or Exchanges
Costco.com has a 100% guarantee on all of our merchandise. If you are not completely satisfied with your purchase, we offer two convenient return methods. Costco.com refunds include shipping and handling fees.

1. You can return the item to the nearest Costco Wholesale location. To find a location,
please click here.

2. If you are unable to return your order to one of our warehouses, please e-mail us at
customer service. Please include your name, order confirmation number, phone number, and
reason for return. You will be contacted regarding your return within 5 to 7 business days.

Please note, as of November 4th, 2002 , the return policy for all desktop and notebook computers are six months from the date of purchase. Six months after purchase, all computer services and technical support will be subject to the applicable remaining manufacturer?s warranty.

 

[jordan23]

What about if you buy a television, then it suddenly stops working or goes on the fritz. Do they take that back too??? Even if the product is damaged?

Thanks

 

[The Boys]

vanbasten tells the truth...............Costco rules.

 

[TJBELL]

The best return policy in the business! Rumors circulating are possibly somewhere down the road, making TV returns the same as computers. 6 Months.

Guess we will have to wait and see.

 

[The Boys]

TJBELL: I just emailed Costco your statement "Rumors circulating are possibly somewhere down the road, making TV returns the same as computers, 6 Months."

This what they just emailed me:Thank you for e-mailing costco.com.

Costco.com has a 100% guarantee on all of our merchandise. If you are not
completely satisfied with your purchase, we offer two convenient return methods.
Costco.com refunds include shipping and handling fees.

1. If you have accepted delivery of your order:

You may return the item to the nearest Costco Wholesale location.
To find a location, please copy and paste the following URL address
into your URL browser: <http://www.costco.com/Warehouse/Locator.aspx>

If you are unable to return the product to the nearest Costco Wholesale location
due to product size and weight, please reply to this e-mail at customerservice@costco.com.
Please include your name, order confirmation number, phone number, and reason for return.
You will be contacted regarding your return within 5 to 7 business days.

2. If you have refused delivery of your order:

Please reply to this e-mail at customerservice@costco.com. Please include your name,
order confirmation number, phone number, and reason for return. You will be contacted
regarding your return within 5 to 7 business days.

Please note, as of November 4th, 2002 , the return policy for all desktop
and notebook computers is six months from the date of purchase.
Six months after purchase, all computer services and technical support
will be subject to the applicable remaining manufacturer?s warranty.

This is an automated message based upon your subject selection.

Thank you for shopping costco.com!

Costco Wholesale Corporation
customerservice@costco.com

 

[jordan23]

Thanks for the answers.

Just want to make sure of 1 thing. Say I buy a television. 2 years later the television breaks and needs major repair. Will they take it back as is and refund or exchange???

Thanks

 

[jordan23]

Can anyone answer my last questions??

Thanks in advance

 

[The Boys]

cash refund...............I recommend you keep the receipt. That makes it much easier.

 

[MadJack]

i don't see how they can do that. do they keep a profile on each customer and allow only so many returns? somebody could pick up a new TV every 2 or 3 years. or any other product for that matter. get their best vacuum and use it for 1 year. ah, i don't like it now and take it back. cookware? tires? furniture?

seriously, how can they do that?

 

[HoopsGuru]

can't see how it is profitable for them to do that, that leads to so many people realizing their policy and abusing it. i think its ridiculous to buy a tv and return it years later and get all of your money back. people scold other people on here for betting into obvious bad lines saying its wrong yet say "go to costco, buy a tv and get your cash back when it doesn't work anymore or you don't like it". its just wrong any way you look at it

 

[TJBELL]

The Boys: Like I said, it's only a rumor. Someday it may change. The salvage in that department is a killer and it's talked about at every meeting.

Jack: Every return is tracked. It shows on the screen when someone is habitual. Less than 1% abuse the system and some have had their memberships cancelled and refunded.

They just take care of the member like no other retailer/wholesaler. Yes, people return all sorts of shit and some can be returned to the vendor and some gets dumped in the compactor.

Salvage guys pay 30% and we eat the rest, but Costco has over 43 million members (x$45 fee) and can eat those losses. Just do the right thing and take care of the member.

You refund someone $140 for a vacuum and most will spend that and LOTS MORE. You get 100% credit from the vendor. WIN WIN!!!!!!!

 

[forest29]

You refund someone $140 for a vacuum and most will spend that and LOTS MORE. You get 100% credit from the vendor. WIN WIN!!!!!!!

Yep. :Yep:

I love Costco.

 

[The Boys]

Call and ask for yourselves:

General Member Service:
800-774-2678

 

[dawgball]

Damn, I miss Costco. There's not one near me at all, so we have to have a membership to Sam's Club now. Just not the damn same!

Also, I hate it that they can not sell wine here in Nashville. I used to buy shit loads of wine at Costco in Atlanta. I think I read somewhere that they are the largest distributor of wine and champagne in the world.

 

[MadJack]

Call and ask for yourselves:

General Member Service:
800-774-2678

i believe you, just wondering what the catch is. TJ answered it, i think. it's not unlimited, lifetime returns. it sounds like one has to reasonably honest and not take advantage of the great customer service

 

[TJBELL]

I think I read somewhere that they are the largest distributor of wine and champagne in the world.

They are the #1 wine distributor in the world!

Jack: No catch. If you are unhappy/dislike: Bring it back. The member is #1. Money refunded with no questions asked!

Remember when the Plasma TV's first came out? We had some Pioneer's that went for almost $10,000. A few years later some were returned and they bought the newer and CHEAPER ones and walked away with OVER $5,000 EXTRA!

Only at Costco! :shrug: