I had minor problems with it. Of course, nothing was DirectTV's fault - but you need to keep an eye on the installation guy.
DO NOT let the slimy little bastard leave your home until you say you are finished with him!
- I found finishing nails laying in my carpet that he had left behind (my 13 month old kid found them the hard way actually)
- Dirty, grubby paw prints from the monkey's hand were all over my nice clean walls.
- he failed to hook up all the wires in the back properly, actually disconnected everything, left it there, and pretended he never saw it.
- The real clincher was when he refused to plug the box into the phone jack and insisted that I do not need to plug a phone line into the reciever for ANY reason whatsoever. When I asked why they have a phone cord and jack on the receiver then he said it was optional and he still would not plug it in.
- Many other small things he boned up as well. All in all, he was a slob and it showed in his work. I took pictures of everything from multiple angles and took the camera up to the best buy store i got the direct tv at.
I told him all the problems first, and the manager didn't believe me. So I showed him the pictures and the guy said he would come over and clean my house himself after viewing it all.
Of course, they send the installer back out to get a chance to unf*ck his mess. He looks behind the tv at the wires that he left laying there and looks at me and says
"I can't do this, it's gonna be such a headache to straighten it out"
at that point he was escorted out of my house.
it was kind of funny, because he still had tools in my house and i wouldnt let him back in. i had best buy on the phone with this joker standing outside my door begging to come back in. I made him shout thru the door into the phone that he was going to get a headache if he un****ed his wiring mess.
Best buy said i had to let him in to get his tools so he could leave. I told them he obvious can not be trusted in my house and leaves stuff around... first it was nails, now its screwdrivers! If he wants to come back in my house he needs to get completely naked on my doorstep here so I can inventory everything he has on him and then i will let him in the house, and when he leaves i want him naked again so i can inventory him again to make sure he got everything.
I had tears of pure joy streaming down my cheeks at moments.
so it finally all gets squared away... i do it all myself. best buy manager promises me a 50 buck gift card for my troubles. Unfortunately, he had called me from his cell phone to tell me this... and he never sent me the gift card!
So after a 4 wk grace period of waiting i had enuff and began the phone call parade.
I had to call 1 time per day for the first week
2 times a day for the second week
after that it just got to be whenever i had a free minute.
All i would say on the phone was my name and phone number over and over again and ask him to call me back. some days i sang along with the radio, other days i read him the paper. and i would end each call letting him know that the pain could stop if he simply returned the call.
he never did.
so i had to call his boss....
anyway, i got the 50 dollar gift card.
and hopefully he learned a lesson.
oh yea... direct tv... i like it.