Posting this due to actual experience with tracfone
who is one carrier for govt who provides low cost or free minutes for those of us on SSI or who recieve assitance..
LONG story bear with me but have to give all details i also will post replies from 100's of others who got dry fooked by tracfone
ME bought new Samsung S390G phone with all the bells and whistles! It is now on way back to them for refund due to all functions not working as in i cannot even access wifi in my house and i'm sitting inches away from router!
SO 1st problem was when using using thier brwoser with no wifi thety deducted way more than 1 min for each minute you browsed the web!
THEN i buy minutes online and it took me 26 hrs or longer to get them had to serach for live help hotline and they werent to spiffy speaking english in that thck accent of thiers..
Also when switched to upper tech after getting connected to them they strted speaking mexicano or spanish to me!
second time i yellled PRESS 1 for english jerk off ! He said what who you calling a jerkoff?
LOL funny how they understnd jerkoff but cannot understand your normal english words such as i need to get phone activated then they say
sir u neddda ta geta nowa card sim account for nerwer heklp (typo on purpose here cause thats what they sound like)
SO after getting lied to by new carrier that i could switch my phone to them and tracfone's opertors lies i now have phone on way back to them.
Called em up after dropping phone in corner drop box. Secret secured package i told him using my hairs and ink pen marks at all seals so if package got tampered with they would know it because lines would not line up again!
Jack off JOSE' says we neeed tracking number LMFAOMi said hey buddy i sent a pacakge to florida they got it in 4 days no problems just regualr postage $298 because weight was 1 lb 7 oz.
HE also says that it will take THIRTY MF BUSiness Days to refund my money !!!!
I barked back after screaming joe pesci style at him YOU mean it takes you dopes to push a button and refund my money? of course i get the yabba jabber BS about processing!
FU i said your providing a gov't funded service do not you know that i know that i can call the FDCPA and FTC and light a fire under your ass !
I have notified both already and wtf they got my money in seconds and sent new phone to me in 3 days actually 1 day ordered it fri late got it monday afternoon next day shipping paid for!
:facepalm:
now heres others post at no support forum so you can see it's not only me getting raped but others also
Service disabled attempting to add airtime minute
Unread postby jeb303 ? Wed Jun 19, 2013 2:15 pm
I have tried through the phone, the 1 800 number, and online to add airtime minutes from a new card. The first two times on the phone, the send failed. I tried the 1 800 number and it walked me through the same steps as on the website.
The lengthy activation code always returns Invalid Code. Now when I call customer service I am told that it is being processed, to wait 15 minutes, then try a test call.
The service has been disabled since the last code entry attempt. Could you please help me get this phone back on line? It is the old 2285 being used for emergency calls for a senior friend and right now it is useless. Thank you.
Hi jeb303! My name is TracFone Che and I'll be addressing your concern. For me to assist you further, we need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks!
:mj07:
Thank you Che. Because I am so new I cannot reply through the private message feature. Is it safe to post the number here instead?
LOL u neeed to make same post 5 times to enable PM's :mj07:
jeb303, please check your forum inbox for a message. There are codes that you need to enter into your phone. Thanks.
No success. Tried them with the 00056 and 00057 numbers in front. Invalid code. The second time I tried without the 00056 and 00057, the second string just erased itself and I had to re-enter again. Inavlid ...
by laurenfinnegan277 ? Wed Jun 19, 2013 8:06 pm
i havw this same problem i payed for a 200 min card did not get the mins the cards code was inveled so Catherine was helping me and gave me two wrong codes .. too enter into code entry mode ..now my cell is disabled what do i do to get my cell back on ... and get thoses 200 minutes... plese help me tonite
Hi laurenfinnegan277. My name is TracFone Maggie. We are sorry for the trouble. I?m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you
Top
Re: Motorola W260g
Postby bahb68 ? Fri Jan 28, 2011 11:27 am
Help please, I have added airtime and my service time says upon turning my phone off then on again that I have more than 4,150 service days available but my phone will not work and states that my service has been disabled! I have been a loyal TracFone customer for multiple years and this is the first time I have encountered this issue! I do not know what to do and the wait time to get through by telephone takes too long. Can you please assist me with fixing this problem this problem is making my ability to keep in contact with my children and immediate family wh*all live out-of-state? Please help, PLEASE?
Ang
bahb68
Posts: 0
Joined: Fri Jan 28, 2011 11:07 am
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Re: Motorola W260g
Postby Bone Crusher ? Tue Apr 05, 2011 7:21 pm
How can I pull all my contacts off of this phone?
Bone Crusher
Posts: 1
Joined: Tue Apr 05, 2011 7:19 pm
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Re: Motorola W260g
Postby Yankewildwings ? Thu Apr 07, 2011 2:38 pm
The battery on my phone won't charge. HELP!
Yankewildwings
Posts: 1
Joined: Thu Apr 07, 2011 2:36 pm
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Re: Motorola W260g
Postby jason1000 ? Mon May 23, 2011 6:15 pm
i do not know the sim puk1 code and i am locked out help!!!!!
jason1000
Posts: 5
Joined: Mon May 23, 2011 6:09 pm
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Re: Motorola W260g urgent
Postby jason1000 ? Mon May 23, 2011 6:35 pm
i do not know my sim puk1 code and i am locked out of my phone
jason1000
Posts: 5
Joined: Mon May 23, 2011 6:09 pm
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Re: Motorola W260g orgent please respone asap
Postby jason1000 ? Mon May 23, 2011 6:51 pm
know my sim card is locked please help
jason1000
Posts: 5
Joined: Mon May 23, 2011 6:09 pm
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Re: Motorola W260g
Postby jnsls73 ? Thu Jul 07, 2011 12:49 pm
I have this phone but it won't turn on anymore. I let the service expire about a month ago and just reactivated it but since it won't turn on I can't get it to update. I would like to transfer service to another Tracfone but without this one turning on, I can't do anything. Can you please help me? Thank you!
jnsls73
Posts: 2
Joined: Thu Jul 07, 2011 11:52 am
Top
Re: Motorola W260g
Postby robert ? Thu Jul 28, 2011 1:24 pm
Hi jnsls73 and jason1000. My name is TracFone Robert. Sorry that you?re having a problem. I?m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum.
robert
Posts: 1339
Joined: Thu Feb 18, 2010 4:10 am
Top
Re: Motorola W260g
Postby destroyer ? Wed Aug 10, 2011 2:11 pm
How do I change th outgoing caller id on my w260g. I've seen that question asked here a lot but so far havent seen any answers posted. What's up Tracfone?
fuggedabouttit worst ever customer support
me today wait till you see answer i got from jessica in PM LMFAO i got tears in my eyes
POSTED in my thread
SO after telling JOSE (switched from dummy kernt) THat i sent packge in drop box he keeps telling me they need tracking number etc... and i might need to wait not 30 days but 30 bus. days to get refund! EEEEEEEKKKKKKKKKKKKKK SCREAMSSSSS AGAIN! YOU lousy company took my money for new phone in seconds i got phone in 3 days now you will have it back by wed at latest!
Postby Jessica ? Sun Jun 23, 2013 11:23 am
Hi billy. Please check your Forum inbox for a private message. Thank you.
Good day,
Please provide us with your phone's serial number to further assist you with your concern. Thank you. :facepalm:
Still not resolved: New Tracfone didn't get double minutes
Unread postby MikeBear ? Thu Jun 13, 2013 7:06 pm
I bought two brand new LG 500G's directly from the Tracfone site that were supposed to automatically come with double minutes for life. See here, it CLEARLY says "Double minutes for life" : http://www.tracfone-orders.com/bpdi...ction=view&productVariantExtensionId=10369551 My order number was: 6045379
Anyway, I activated the first one through the automated tool on Tracfone's website for a new phone number and with a 400 minute 1 year pin, and a promo code for 200 minutes.
I only received 400 + 200 + 20 new activation Tracfone free minutes = 670 minutes total.
I SHOULD have received: 400 + 400(doubled) + 200 + 20 = 1020 minutes total.
I plan on transferring my old 2005 Tracfone number and minutes, etc to the other new 500G later, but now with this issue of not getting my double minutes for the first new phone, I am quite concerned I'll get ripped off on that one also.
Can somebody help me get my doubled minutes? I've made enough posts to receive and respond to pm's.
Thanks!
Last edited by MikeBear on Fri Jun 21, 2013 5:54 pm, edited 2 times in total.
MikeBear
Posts: 17
Joined: Wed Jun 12, 2013 8:14 pm
Hi MikeBear. My name is TracFone Debbie. Sorry that you?re having a problem. I?m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you
Hi MikeBear. My name is TracFone Debbie. Please check your inbox for an update. Thanks.
Thanks, I got your update pm, hopefully this will be resolved soon.
Mike
MikeBear
Posts: 17
Joined: Wed Jun 12, 2013 8:14 pm
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Re: Newly activated Tracfone didn't get double minutes
Unread postby MikeBear ? Mon Jun 17, 2013 4:18 pm
This still isn't resolved since my first posting 3 days ago. I have not heard anything back from anybody beyond the pm from Debbie (she got all my info, and said she sent it to somebody in an email), and I still don't have my additional 400 minutes I should have received at my first activation.
Can I get this resolved please? Or at least a follow-up pm saying somebody is really working on it, or will be working on it?
Thanks.
MikeBear
Posts: 17
Joined: Wed Jun 12, 2013 8:14 pm
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Re: Newly activated Tracfone didn't get double minutes
Unread postby MikeBear ? Tue Jun 18, 2013 5:24 pm
This still isn't resolved since my first posting 4 days ago. I have not heard anything back from anybody beyond the pm from Debbie (she got all my info, and said she sent it to somebody in an email), and I still don't have my additional 400 minutes I should have received at my first activation.
Can I get this resolved please? Or at least a follow-up pm saying somebody is really working on it, or will be working on it?
Thanks.
MikeBear
Posts: 14
Joined: Wed Jun 12, 2013 8:14 pm
MikeBear
Posts: 17
Joined: Wed Jun 12, 2013 8:14 pm
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Re: Still not resolved: New Tracfone didn't get double minut
Unread postby MikeBear ? Fri Jun 21, 2013 5:58 pm
This issue is still not resolved. My new Tracfone has been activated for over 1 week, and I still don't have the 400 minutes I should have received. Debbie, the admin who got my info via pm, has not replied to a pm I sent the other day asking if anything was being done on this issue. She said "resolution in 24 - 72 hours", and that was last week Friday! That's been enough business days since then to take care of this.
Please let me know what if anything is going on with my issue. If you can't or won't give me the 400 minutes, just tell me that.
Mike
MikeBear
Posts: 17
Joined: Wed Jun 12, 2013 8:14 pm
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Re: Still not resolved: New Tracfone didn't get double minut
Unread postby Debbie ? Sat Jun 22, 2013 1:55 am
Hi MikeBear. My name is TracFone Debbie. Please check your Forum inbox for an update. Thanks.
TracFone - Debbie
Debbie
Posts: 2243
Joined: Thu Aug 12, 2010 9:08 am
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Re: Still not resolved: New Tracfone didn't get double minut
Unread postby MikeBear ? Sat Jun 22, 2013 2:36 am
Debbie wrote:Hi MikeBear. My name is TracFone Debbie. Please check your Forum inbox for an update. Thanks.
Thanks, I replied to your latest PM.
opcorn2 this might have makings for a great movie!
NOW the NOKIA phone forum message board
Service disabled attempting to add airtime minute
Postby jeb303 ? Wed Jun 19, 2013 2:15 pm
I have tried through the phone, the 1 800 number, and online to add airtime minutes from a new card.
The first two times on the phone, the send failed. I tried the 1 800 number and it walked me through the same steps as on the website.
The lengthy activation code always returns Invalid Code. Now when I call customer service I am told that it is being processed, to wait 15 minutes, then try a test call.
The service has been disabled since the last code entry attempt. Could you please help me get this phone back on line? It is the old 2285 being used for emergency calls for a senior friend and right now it is useless. Thank you.
jeb303
Posts: 6
Joined: Wed Jun 19, 2013 2:09 pm
Lg phone will not change when I go from one tower to another. One rep said to turn off and then on. That gets old all day long. Missing calls, goes right to message. Sometimes will change to no service even though I have not moved. Phone has signal bars, but no service appears on screen. Emailed tracfone and no response.
Talked to five or six reps, no help ,just scripted blather. Transferred to another rep with same scripted speech.
Reps call out tons of number to punch in with no improvement. One rep said problem was solved, just wait awhile.xxxxxxxxxxxxxxx IMEI
Another rep said wait awhile and tracfone was making deal to use other company towers.
Another rep said call in when phone was malfunctioning so they could check it. How ? Find a pay phone he said.
One rep said stay in coverage area. Another said move closer to tower. Another wanted to know zip codes where phone won't work also streets, county road numbers. Then said phone must be used in zip code that it was bought for.
I had nokia 1100 tracfone and it worked everywhere and other states too.
All this and I hope I can get help. Been customer for many years.
bob reeder
Posts: 16
Joined: Tue May 28, 2013 9:28 pm
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Re: no service emergency calls only
Postby Jessica ? Sun Jun 02, 2013 3:23 pm
Good day, bob reeder. We?re sorry for the trouble. My name is Jessica TracFone and I?ll be addressing your concern. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you
My Nokia powers off on it's own, and then I can't turn it back on. I have to take the battery out, then put the battery back in to get it to respond and power on. The battery is fully charged.
jasonc
Posts: 4
Joined: Fri May 27, 2011 7:23 am
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Re: Nokia LG420g shuts off
Postby Stephanie ? Fri May 27, 2011 10:01 am
Hi jasonc. My name is TracFone Stephanie. Sorry that you?re having a problem. I?m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum.
TracFone - Stephanie
Stephanie
Posts: 1949
Joined: Thu Aug 12, 2010 7:34 am
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Re: Nokia LG420g shuts off
Postby jasonc ? Fri May 27, 2011 11:25 am
I almost think this is a prank. I just went to read the pm you sent me, and there is no option to reply. Fair enough. Went to compose a pm to you, got this message "You can't use this feature because you're new here, and you need to participate more." OMG! This has to be a prank.
jasonc
Posts: 4
Joined: Fri May 27, 2011 7:23 am
Top
Re: Nokia LG420g shuts off
Postby jasonc ? Fri May 27, 2011 12:01 pm
I'm not allowed to pm you on this forum. Is there any other way I can contact you?
jasonc
Posts: 4
Joined: Fri May 27, 2011 7:23 am
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Re: Nokia LG420g shuts off
Postby jasonc ? Fri May 27, 2011 12:05 pm
Here is another little problem with the phone that is kinda funny, when I call someone, the name on the caller ID is a woman's name who I don't even know. I bought the phone from Wal-Mart, could they have sold me someone another person's refurbished phone?
jasonc
Posts: 4
Joined: Fri May 27, 2011 7:23 am
Top
Re: Nokia LG420g shuts off
Postby Jessica ? Mon May 27, 2013 10:19 am
Good day, jasonc. We?re sorry for the trouble. My name is Jessica TracFone and I?ll be addressing your concern. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
Jessica
Posts: 7713
Joined: Thu Aug 12, 2010 8:36 am
cannot purchase and add time
Postby positron ? Tue Apr 09, 2013 1:13 pm
Got the same old problem. Went to purchase minutes online, says my phone has problem, enter 00 number code, says ok, but when I attempt to add minutes again, says a problem, had to enter code, says ok. Go around in circles.
Help.
positron
Posts: 15
Joined: Tue Jul 03, 2012 12:29 pm
Re: cannot purchase and add time
Postby Che ? Tue Apr 09, 2013 1:32 pm
positron, please make 3 more posts to enable your private messaging.
Che
Posts: 3099
Joined: Wed Apr 13, 2011 7:13 am
View first unread post Minutes Not Added to Phone
12345by Travelingdave ? Thu Jun 06, 2013 8:18 pm
40 Replies
1676 Views
Last post by Che View the latest post
Sat Jun 22, 2013 4:48 pm
Write comments
First unread post ? 41 posts ? Page 1 of 5 ? 12345
Minutes Not Added to Phone
Postby Travelingdave ? Thu Jun 06, 2013 8:18 pm
My value plan minutes are no longer being added to my phone. I contacted Tracfone about 8 months ago and they said problem was resolved. However, nothing has changed. I had over two thousand minutes so I wasn't worried about it. Now I am down to about 28 minutes and I need to get the situation resolved or go with a different phone company. My credit is not being charged also. There is some glitch in your system. I am supposed to get triple minutes for life and I am signed up for the 50 minute plan. Any help you can provide would be greatly appreciated. I tried calling your 800 number using my wife's cell phone but was unable to get your computerized system to recognize the call.
Travelingdave
Posts: 6
Joined: Thu Jun 06, 2013 8:05 pm
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Re: Minutes Not Added to Phone
Postby Sam ? Thu Jun 06, 2013 8:21 pm
Hi Travelingdave. My name is TracFone Sam. Sorry that you?re having a problem. I?m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.
TracFone - Sam
Sam
Posts: 1650
Joined: Thu Aug 12, 2010 8:40 am
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Re: Minutes Not Added to Phone
Postby Travelingdave ? Thu Jun 06, 2013 8:24 pm
Okay, I'm waiting...
Travelingdave
Posts: 6
Joined: Thu Jun 06, 2013 8:05 pm
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Re: Minutes Not Added to Phone
Postby lovelymidwestgirl ? Thu Jun 06, 2013 8:29 pm
I am having the exact same issue and need help - this website and customer service is way to hard to access. It is virtually impossible to get quick and easy help - how did they help you?
:evil:
lovelymidwestgirl
Posts: 12
Joined: Thu Jun 06, 2013 8:25 pm
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Re: Minutes Not Added to Phone
Postby lovelymidwestgirl ? Thu Jun 06, 2013 8:33 pm
correction - my credit card HAS been charged and no minutes!!!!
lovelymidwestgirl
Posts: 12
Joined: Thu Jun 06, 2013 8:25 pm
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Re: Minutes Not Added to Phone
Postby Sam ? Thu Jun 06, 2013 8:34 pm
Hi Lovelymidwestgirl. My name is TracFone Sam. Sorry that you?re having a problem. I?m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.
TracFone - Sam
Sam
Posts: 1650
Joined: Thu Aug 12, 2010 8:40 am
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Re: Minutes Not Added to Phone
Postby Travelingdave ? Thu Jun 06, 2013 8:35 pm
Well that didn't work. I never did get a private response back.
Travelingdave
Posts: 6
Joined: Thu Jun 06, 2013 8:05 pm
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Re: Minutes Not Added to Phone
Postby Sam ? Thu Jun 06, 2013 8:36 pm
Hi Travelingdave. I have approved your posts. Please check if your private messaging feature has been enabled. Thanks.
TracFone - Sam
Sam
Posts: 1650
Joined: Thu Aug 12, 2010 8:40 am
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Re: Minutes Not Added to Phone
Postby Travelingdave ? Thu Jun 06, 2013 8:37 pm
I haven't gotten any help. Everyone seems to get the same response :" My name is TracFone Sam. Sorry that you?re having a problem. I?m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks."
Travelingdave
Posts: 6
Joined: Thu Jun 06, 2013 8:05 pm
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Re: Minutes Not Added to Phone
Postby Travelingdave ? Thu Jun 06, 2013 8:40 pm
Nope, can't find a private messaging feature!
ok thats enough i'm sure u get the picture if not then your hired to be rep over at tracfone
who is one carrier for govt who provides low cost or free minutes for those of us on SSI or who recieve assitance..
LONG story bear with me but have to give all details i also will post replies from 100's of others who got dry fooked by tracfone
ME bought new Samsung S390G phone with all the bells and whistles! It is now on way back to them for refund due to all functions not working as in i cannot even access wifi in my house and i'm sitting inches away from router!
SO 1st problem was when using using thier brwoser with no wifi thety deducted way more than 1 min for each minute you browsed the web!
THEN i buy minutes online and it took me 26 hrs or longer to get them had to serach for live help hotline and they werent to spiffy speaking english in that thck accent of thiers..
Also when switched to upper tech after getting connected to them they strted speaking mexicano or spanish to me!
second time i yellled PRESS 1 for english jerk off ! He said what who you calling a jerkoff?
LOL funny how they understnd jerkoff but cannot understand your normal english words such as i need to get phone activated then they say
sir u neddda ta geta nowa card sim account for nerwer heklp (typo on purpose here cause thats what they sound like)
SO after getting lied to by new carrier that i could switch my phone to them and tracfone's opertors lies i now have phone on way back to them.
Called em up after dropping phone in corner drop box. Secret secured package i told him using my hairs and ink pen marks at all seals so if package got tampered with they would know it because lines would not line up again!
Jack off JOSE' says we neeed tracking number LMFAOMi said hey buddy i sent a pacakge to florida they got it in 4 days no problems just regualr postage $298 because weight was 1 lb 7 oz.
HE also says that it will take THIRTY MF BUSiness Days to refund my money !!!!
I barked back after screaming joe pesci style at him YOU mean it takes you dopes to push a button and refund my money? of course i get the yabba jabber BS about processing!
FU i said your providing a gov't funded service do not you know that i know that i can call the FDCPA and FTC and light a fire under your ass !
I have notified both already and wtf they got my money in seconds and sent new phone to me in 3 days actually 1 day ordered it fri late got it monday afternoon next day shipping paid for!
:facepalm:
now heres others post at no support forum so you can see it's not only me getting raped but others also
Service disabled attempting to add airtime minute
Unread postby jeb303 ? Wed Jun 19, 2013 2:15 pm
I have tried through the phone, the 1 800 number, and online to add airtime minutes from a new card. The first two times on the phone, the send failed. I tried the 1 800 number and it walked me through the same steps as on the website.
The lengthy activation code always returns Invalid Code. Now when I call customer service I am told that it is being processed, to wait 15 minutes, then try a test call.
The service has been disabled since the last code entry attempt. Could you please help me get this phone back on line? It is the old 2285 being used for emergency calls for a senior friend and right now it is useless. Thank you.
Hi jeb303! My name is TracFone Che and I'll be addressing your concern. For me to assist you further, we need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks!
:mj07:
Thank you Che. Because I am so new I cannot reply through the private message feature. Is it safe to post the number here instead?
LOL u neeed to make same post 5 times to enable PM's :mj07:
jeb303, please check your forum inbox for a message. There are codes that you need to enter into your phone. Thanks.
No success. Tried them with the 00056 and 00057 numbers in front. Invalid code. The second time I tried without the 00056 and 00057, the second string just erased itself and I had to re-enter again. Inavlid ...
by laurenfinnegan277 ? Wed Jun 19, 2013 8:06 pm
i havw this same problem i payed for a 200 min card did not get the mins the cards code was inveled so Catherine was helping me and gave me two wrong codes .. too enter into code entry mode ..now my cell is disabled what do i do to get my cell back on ... and get thoses 200 minutes... plese help me tonite
Hi laurenfinnegan277. My name is TracFone Maggie. We are sorry for the trouble. I?m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you
Top
Re: Motorola W260g
Postby bahb68 ? Fri Jan 28, 2011 11:27 am
Help please, I have added airtime and my service time says upon turning my phone off then on again that I have more than 4,150 service days available but my phone will not work and states that my service has been disabled! I have been a loyal TracFone customer for multiple years and this is the first time I have encountered this issue! I do not know what to do and the wait time to get through by telephone takes too long. Can you please assist me with fixing this problem this problem is making my ability to keep in contact with my children and immediate family wh*all live out-of-state? Please help, PLEASE?
Ang
bahb68
Posts: 0
Joined: Fri Jan 28, 2011 11:07 am
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Re: Motorola W260g
Postby Bone Crusher ? Tue Apr 05, 2011 7:21 pm
How can I pull all my contacts off of this phone?
Bone Crusher
Posts: 1
Joined: Tue Apr 05, 2011 7:19 pm
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Re: Motorola W260g
Postby Yankewildwings ? Thu Apr 07, 2011 2:38 pm
The battery on my phone won't charge. HELP!
Yankewildwings
Posts: 1
Joined: Thu Apr 07, 2011 2:36 pm
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Re: Motorola W260g
Postby jason1000 ? Mon May 23, 2011 6:15 pm
i do not know the sim puk1 code and i am locked out help!!!!!
jason1000
Posts: 5
Joined: Mon May 23, 2011 6:09 pm
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Re: Motorola W260g urgent
Postby jason1000 ? Mon May 23, 2011 6:35 pm
i do not know my sim puk1 code and i am locked out of my phone
jason1000
Posts: 5
Joined: Mon May 23, 2011 6:09 pm
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Re: Motorola W260g orgent please respone asap
Postby jason1000 ? Mon May 23, 2011 6:51 pm
know my sim card is locked please help
jason1000
Posts: 5
Joined: Mon May 23, 2011 6:09 pm
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Re: Motorola W260g
Postby jnsls73 ? Thu Jul 07, 2011 12:49 pm
I have this phone but it won't turn on anymore. I let the service expire about a month ago and just reactivated it but since it won't turn on I can't get it to update. I would like to transfer service to another Tracfone but without this one turning on, I can't do anything. Can you please help me? Thank you!
jnsls73
Posts: 2
Joined: Thu Jul 07, 2011 11:52 am
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Re: Motorola W260g
Postby robert ? Thu Jul 28, 2011 1:24 pm
Hi jnsls73 and jason1000. My name is TracFone Robert. Sorry that you?re having a problem. I?m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum.
robert
Posts: 1339
Joined: Thu Feb 18, 2010 4:10 am
Top
Re: Motorola W260g
Postby destroyer ? Wed Aug 10, 2011 2:11 pm
How do I change th outgoing caller id on my w260g. I've seen that question asked here a lot but so far havent seen any answers posted. What's up Tracfone?
fuggedabouttit worst ever customer support
me today wait till you see answer i got from jessica in PM LMFAO i got tears in my eyes
POSTED in my thread
SO after telling JOSE (switched from dummy kernt) THat i sent packge in drop box he keeps telling me they need tracking number etc... and i might need to wait not 30 days but 30 bus. days to get refund! EEEEEEEKKKKKKKKKKKKKK SCREAMSSSSS AGAIN! YOU lousy company took my money for new phone in seconds i got phone in 3 days now you will have it back by wed at latest!
Postby Jessica ? Sun Jun 23, 2013 11:23 am
Hi billy. Please check your Forum inbox for a private message. Thank you.
Good day,
Please provide us with your phone's serial number to further assist you with your concern. Thank you. :facepalm:
Still not resolved: New Tracfone didn't get double minutes
Unread postby MikeBear ? Thu Jun 13, 2013 7:06 pm
I bought two brand new LG 500G's directly from the Tracfone site that were supposed to automatically come with double minutes for life. See here, it CLEARLY says "Double minutes for life" : http://www.tracfone-orders.com/bpdi...ction=view&productVariantExtensionId=10369551 My order number was: 6045379
Anyway, I activated the first one through the automated tool on Tracfone's website for a new phone number and with a 400 minute 1 year pin, and a promo code for 200 minutes.
I only received 400 + 200 + 20 new activation Tracfone free minutes = 670 minutes total.
I SHOULD have received: 400 + 400(doubled) + 200 + 20 = 1020 minutes total.
I plan on transferring my old 2005 Tracfone number and minutes, etc to the other new 500G later, but now with this issue of not getting my double minutes for the first new phone, I am quite concerned I'll get ripped off on that one also.
Can somebody help me get my doubled minutes? I've made enough posts to receive and respond to pm's.
Thanks!
Last edited by MikeBear on Fri Jun 21, 2013 5:54 pm, edited 2 times in total.
MikeBear
Posts: 17
Joined: Wed Jun 12, 2013 8:14 pm
Hi MikeBear. My name is TracFone Debbie. Sorry that you?re having a problem. I?m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you
Hi MikeBear. My name is TracFone Debbie. Please check your inbox for an update. Thanks.
Thanks, I got your update pm, hopefully this will be resolved soon.
Mike
MikeBear
Posts: 17
Joined: Wed Jun 12, 2013 8:14 pm
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Re: Newly activated Tracfone didn't get double minutes
Unread postby MikeBear ? Mon Jun 17, 2013 4:18 pm
This still isn't resolved since my first posting 3 days ago. I have not heard anything back from anybody beyond the pm from Debbie (she got all my info, and said she sent it to somebody in an email), and I still don't have my additional 400 minutes I should have received at my first activation.
Can I get this resolved please? Or at least a follow-up pm saying somebody is really working on it, or will be working on it?
Thanks.
MikeBear
Posts: 17
Joined: Wed Jun 12, 2013 8:14 pm
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Re: Newly activated Tracfone didn't get double minutes
Unread postby MikeBear ? Tue Jun 18, 2013 5:24 pm
This still isn't resolved since my first posting 4 days ago. I have not heard anything back from anybody beyond the pm from Debbie (she got all my info, and said she sent it to somebody in an email), and I still don't have my additional 400 minutes I should have received at my first activation.
Can I get this resolved please? Or at least a follow-up pm saying somebody is really working on it, or will be working on it?
Thanks.
MikeBear
Posts: 14
Joined: Wed Jun 12, 2013 8:14 pm
MikeBear
Posts: 17
Joined: Wed Jun 12, 2013 8:14 pm
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Re: Still not resolved: New Tracfone didn't get double minut
Unread postby MikeBear ? Fri Jun 21, 2013 5:58 pm
This issue is still not resolved. My new Tracfone has been activated for over 1 week, and I still don't have the 400 minutes I should have received. Debbie, the admin who got my info via pm, has not replied to a pm I sent the other day asking if anything was being done on this issue. She said "resolution in 24 - 72 hours", and that was last week Friday! That's been enough business days since then to take care of this.
Please let me know what if anything is going on with my issue. If you can't or won't give me the 400 minutes, just tell me that.
Mike
MikeBear
Posts: 17
Joined: Wed Jun 12, 2013 8:14 pm
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Re: Still not resolved: New Tracfone didn't get double minut
Unread postby Debbie ? Sat Jun 22, 2013 1:55 am
Hi MikeBear. My name is TracFone Debbie. Please check your Forum inbox for an update. Thanks.
TracFone - Debbie
Debbie
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Joined: Thu Aug 12, 2010 9:08 am
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Re: Still not resolved: New Tracfone didn't get double minut
Unread postby MikeBear ? Sat Jun 22, 2013 2:36 am
Debbie wrote:Hi MikeBear. My name is TracFone Debbie. Please check your Forum inbox for an update. Thanks.
Thanks, I replied to your latest PM.
opcorn2 this might have makings for a great movie! NOW the NOKIA phone forum message board
Service disabled attempting to add airtime minute
Postby jeb303 ? Wed Jun 19, 2013 2:15 pm
I have tried through the phone, the 1 800 number, and online to add airtime minutes from a new card.
The first two times on the phone, the send failed. I tried the 1 800 number and it walked me through the same steps as on the website.
The lengthy activation code always returns Invalid Code. Now when I call customer service I am told that it is being processed, to wait 15 minutes, then try a test call.
The service has been disabled since the last code entry attempt. Could you please help me get this phone back on line? It is the old 2285 being used for emergency calls for a senior friend and right now it is useless. Thank you.
jeb303
Posts: 6
Joined: Wed Jun 19, 2013 2:09 pm
Lg phone will not change when I go from one tower to another. One rep said to turn off and then on. That gets old all day long. Missing calls, goes right to message. Sometimes will change to no service even though I have not moved. Phone has signal bars, but no service appears on screen. Emailed tracfone and no response.
Talked to five or six reps, no help ,just scripted blather. Transferred to another rep with same scripted speech.
Reps call out tons of number to punch in with no improvement. One rep said problem was solved, just wait awhile.xxxxxxxxxxxxxxx IMEI
Another rep said wait awhile and tracfone was making deal to use other company towers.
Another rep said call in when phone was malfunctioning so they could check it. How ? Find a pay phone he said.
One rep said stay in coverage area. Another said move closer to tower. Another wanted to know zip codes where phone won't work also streets, county road numbers. Then said phone must be used in zip code that it was bought for.
I had nokia 1100 tracfone and it worked everywhere and other states too.
All this and I hope I can get help. Been customer for many years.
bob reeder
Posts: 16
Joined: Tue May 28, 2013 9:28 pm
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Re: no service emergency calls only
Postby Jessica ? Sun Jun 02, 2013 3:23 pm
Good day, bob reeder. We?re sorry for the trouble. My name is Jessica TracFone and I?ll be addressing your concern. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you
My Nokia powers off on it's own, and then I can't turn it back on. I have to take the battery out, then put the battery back in to get it to respond and power on. The battery is fully charged.
jasonc
Posts: 4
Joined: Fri May 27, 2011 7:23 am
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Re: Nokia LG420g shuts off
Postby Stephanie ? Fri May 27, 2011 10:01 am
Hi jasonc. My name is TracFone Stephanie. Sorry that you?re having a problem. I?m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum.
TracFone - Stephanie
Stephanie
Posts: 1949
Joined: Thu Aug 12, 2010 7:34 am
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Re: Nokia LG420g shuts off
Postby jasonc ? Fri May 27, 2011 11:25 am
I almost think this is a prank. I just went to read the pm you sent me, and there is no option to reply. Fair enough. Went to compose a pm to you, got this message "You can't use this feature because you're new here, and you need to participate more." OMG! This has to be a prank.
jasonc
Posts: 4
Joined: Fri May 27, 2011 7:23 am
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Re: Nokia LG420g shuts off
Postby jasonc ? Fri May 27, 2011 12:01 pm
I'm not allowed to pm you on this forum. Is there any other way I can contact you?
jasonc
Posts: 4
Joined: Fri May 27, 2011 7:23 am
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Re: Nokia LG420g shuts off
Postby jasonc ? Fri May 27, 2011 12:05 pm
Here is another little problem with the phone that is kinda funny, when I call someone, the name on the caller ID is a woman's name who I don't even know. I bought the phone from Wal-Mart, could they have sold me someone another person's refurbished phone?
jasonc
Posts: 4
Joined: Fri May 27, 2011 7:23 am
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Re: Nokia LG420g shuts off
Postby Jessica ? Mon May 27, 2013 10:19 am
Good day, jasonc. We?re sorry for the trouble. My name is Jessica TracFone and I?ll be addressing your concern. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
Jessica
Posts: 7713
Joined: Thu Aug 12, 2010 8:36 am
cannot purchase and add time
Postby positron ? Tue Apr 09, 2013 1:13 pm
Got the same old problem. Went to purchase minutes online, says my phone has problem, enter 00 number code, says ok, but when I attempt to add minutes again, says a problem, had to enter code, says ok. Go around in circles.
Help.
positron
Posts: 15
Joined: Tue Jul 03, 2012 12:29 pm
Re: cannot purchase and add time
Postby Che ? Tue Apr 09, 2013 1:32 pm
positron, please make 3 more posts to enable your private messaging.
Che
Posts: 3099
Joined: Wed Apr 13, 2011 7:13 am
View first unread post Minutes Not Added to Phone
12345by Travelingdave ? Thu Jun 06, 2013 8:18 pm
40 Replies
1676 Views
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Sat Jun 22, 2013 4:48 pm
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First unread post ? 41 posts ? Page 1 of 5 ? 12345
Minutes Not Added to Phone
Postby Travelingdave ? Thu Jun 06, 2013 8:18 pm
My value plan minutes are no longer being added to my phone. I contacted Tracfone about 8 months ago and they said problem was resolved. However, nothing has changed. I had over two thousand minutes so I wasn't worried about it. Now I am down to about 28 minutes and I need to get the situation resolved or go with a different phone company. My credit is not being charged also. There is some glitch in your system. I am supposed to get triple minutes for life and I am signed up for the 50 minute plan. Any help you can provide would be greatly appreciated. I tried calling your 800 number using my wife's cell phone but was unable to get your computerized system to recognize the call.
Travelingdave
Posts: 6
Joined: Thu Jun 06, 2013 8:05 pm
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Re: Minutes Not Added to Phone
Postby Sam ? Thu Jun 06, 2013 8:21 pm
Hi Travelingdave. My name is TracFone Sam. Sorry that you?re having a problem. I?m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.
TracFone - Sam
Sam
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Re: Minutes Not Added to Phone
Postby Travelingdave ? Thu Jun 06, 2013 8:24 pm
Okay, I'm waiting...
Travelingdave
Posts: 6
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Re: Minutes Not Added to Phone
Postby lovelymidwestgirl ? Thu Jun 06, 2013 8:29 pm
I am having the exact same issue and need help - this website and customer service is way to hard to access. It is virtually impossible to get quick and easy help - how did they help you?
:evil:
lovelymidwestgirl
Posts: 12
Joined: Thu Jun 06, 2013 8:25 pm
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Re: Minutes Not Added to Phone
Postby lovelymidwestgirl ? Thu Jun 06, 2013 8:33 pm
correction - my credit card HAS been charged and no minutes!!!!
lovelymidwestgirl
Posts: 12
Joined: Thu Jun 06, 2013 8:25 pm
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Re: Minutes Not Added to Phone
Postby Sam ? Thu Jun 06, 2013 8:34 pm
Hi Lovelymidwestgirl. My name is TracFone Sam. Sorry that you?re having a problem. I?m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.
TracFone - Sam
Sam
Posts: 1650
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Re: Minutes Not Added to Phone
Postby Travelingdave ? Thu Jun 06, 2013 8:35 pm
Well that didn't work. I never did get a private response back.
Travelingdave
Posts: 6
Joined: Thu Jun 06, 2013 8:05 pm
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Re: Minutes Not Added to Phone
Postby Sam ? Thu Jun 06, 2013 8:36 pm
Hi Travelingdave. I have approved your posts. Please check if your private messaging feature has been enabled. Thanks.
TracFone - Sam
Sam
Posts: 1650
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Re: Minutes Not Added to Phone
Postby Travelingdave ? Thu Jun 06, 2013 8:37 pm
I haven't gotten any help. Everyone seems to get the same response :" My name is TracFone Sam. Sorry that you?re having a problem. I?m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks."
Travelingdave
Posts: 6
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Re: Minutes Not Added to Phone
Postby Travelingdave ? Thu Jun 06, 2013 8:40 pm
Nope, can't find a private messaging feature!
ok thats enough i'm sure u get the picture if not then your hired to be rep over at tracfone
