What would you guys do?...

[Franky Wright]

Home (Trainwreck) Depot problem: :SIB

Dryer just delivered by two "Yahoos" from an independent delivery service. Told us they don't install the dryer. When we had the Washer put in about 3 mos. ago, they delivered, setup, and installed it. Now a salesperson tells us they have two delivery systems, one is drop off, and the other full install.
On top of this, they are two weeks behind on the delivery today, because they ran out of stock, and had to find one from somewhere else. :nono:


How would you handle this? :shrug:

Appreciate any comments...

Franky

 

[vinnie]

I Like Home Depot :shrug:

 

[THE KOD]

Franky

There is not much to installing a dryer.

Connect the vent, plug it in , turn it on.

man up and get er done.

 

[THE KOD]

Things You?ll Need:
Wrench
Level
Screwdriver (for exhaust hose installation)

Step 1:
Place dryer roughly in desired position. Remove any bolts placed to secure the inner drum during shipping. The gas line should be closed at the cut-off valve.

Step 2:
Using a level, adjust the feet until the dryer sits level. One person should tip the dryer up while the other screws the feet in or out as necessary.

Step 3:
Attach exhaust hose following manufacturer's instructions. If possible, run it through a window to the outside. If this is not possible, run the hose away from the appliance and install a filter cap approved for indoor use.

Step 4:
Firmly hook up the dryer to the gas line with a flexible metal hose approved for gas lines. Hand tighten each end, then tighten with a wrench.

Step 5:
Mix a solution of soap and water, and apply it to the gas-line connections. Gently turn on the gas at the cut off and watch the soap solution for bubbles to appear. Bubbles indicate that gas is leaking from the connection.

Step 6:
Turn off the gas and tighten connections if necessary. Re-soap and test the connections.

Step 7:
Plug the dryer into the wall socket when the gas line is secure. Installation is complete.
............................................................

 

[kosar]

Things You?ll Need:
Wrench
Level
Screwdriver (for exhaust hose installation)

Step 1:
Place dryer roughly in desired position. Remove any bolts placed to secure the inner drum during shipping. The gas line should be closed at the cut-off valve.

Step 2:
Using a level, adjust the feet until the dryer sits level. One person should tip the dryer up while the other screws the feet in or out as necessary.

Step 3:
Attach exhaust hose following manufacturer's instructions. If possible, run it through a window to the outside. If this is not possible, run the hose away from the appliance and install a filter cap approved for indoor use.

Step 4:
Firmly hook up the dryer to the gas line with a flexible metal hose approved for gas lines. Hand tighten each end, then tighten with a wrench.

Step 5:
Mix a solution of soap and water, and apply it to the gas-line connections. Gently turn on the gas at the cut off and watch the soap solution for bubbles to appear. Bubbles indicate that gas is leaking from the connection.

Step 6:
Turn off the gas and tighten connections if necessary. Re-soap and test the connections.

Step 7:
Plug the dryer into the wall socket when the gas line is secure. Installation is complete.
............................................................

That doesn't seem all that simple.

 

[vinnie]

That doesn't seem all that simple.

Agent can do that :shrug:

 

[VaNurse]

I assume you paid for delivery of the dryer. Call around and find out what the competitors charge for delivery and installation.

I would call the store manager and explain that you were not offered both types of delivery and that you're not satisfied with the service you've received thus far in the transaction. Let him/her know that you've spoken with the competition and what they offer. I would offer to pay the difference if they would have someone come install it for you within the next two business days and/or request that you be credited something for the "misunderstanding," especially since the unit was delivered two weeks later than expected.

State that you've always been happy with their service but that this has soured your opinion of them and that, in the future, you'll probably be doing business with Lowe's or whoever is their local competitor. Chances are they'll accomodate your request to try to keep your business.

 

[gardenweasel]

frankie...you better make sure you know what you`re doing when you hook up a gas line.....

unless you want to end up in another county...


it`s not like plumbing...you mess up a gasline installation and you`ll get more than wet....

be careful,bro...

 

[MadJack]

That doesn't seem all that simple.

like changing a battery in a smoke detector :shrug:


:142smilie :142smilie :142smilie

 

[Morris]

I would definatly call or write the manager for satisfaction. Any time I had a problem he always went out of his way to make me happy. Once it was an upgrade on a tractor that was over due from repair date and another it was 10% off on a window purchase. They just handed me $200 and smiled.

Dryer hookup is easy. Try it yourself.

 

[ageecee]

Agent can do that :shrug:

where the hell is Agent?

 

[IntenseOperator]

My brother had a problem with one of our big appliance companies (ADT) here. From what he came to understand, all these outside delivery company type operations are paid once. If they ever have to return to deal with an account a second time for the same unit, they either get paid less or don't get paid at all. Neither the Home Depot or the delivery outfit is gonna be very cooperative with this problem. You have to keep leaning on them. You very well might get a chunk off the price of the unit. They would rather deal with things that way in the long run. I wouldn't hook anything up unless it was told to you in advance that you were going to be expected to. There very well might be something also wrong with this unit that only the delivery outfit knows about. That's why they dropped and ran.

Almost all the companies around here (Best Buy etc) contract out for all their home delivery/repairs service. Everyone should show as much an interest on the follow through (and repair) of the delivery of a product as they do in making the original purchase. Make sure you know what is being expected. They outside contract so they don't have to worry about any liability issues with the cheap lame hired to do the delivery (lots-o-illegals).

I personally think Menards is a much better run outfit than Home Depot. I don't care what the commercials show, nodody at any of the local Home Depots has a clue about anything when you ask them. It seems like there are tons of them around here.

 

[IntenseOperator]

where the hell is Agent?

nursing

 

[MadJack]

where the hell is Agent?

playing the masters :shrug:

 

[Dice34]

When I make big purchases, I rather just haul it away myself, nothing a lil rope can't tie down...

there are also 10 bags of concrete 80lbs each in the backseat:mj07:

 

[vinnie]

where the hell is Agent?

doing some of this :shrug:

 

[kosar]

like changing a battery in a smoke detector :shrug:


:142smilie :142smilie :142smilie

Yeah, i'm more than inept at any sort of household repairs, or whatever.

But like the Weasel said, when you see f*cking with 'gas lines' as being part of the solution, get a professional.

Let alone the less dangerous crap, how about taking some tube out the window and looking for bubbles or whatever.

Jesus Christ.

Yeah, YOU would do all that shit. :mj07:

 

[WhatsHisNuts]

When 3rd party delivery teams are used, they're usually not installation experts and will be liable for any damage to the freight, so touching it beyond transport and drop off is against their company policies.

 

[gardenweasel]

frankie didn`t want to get up off the extra 10 bucks to have the guy hook the gas line up......:142smilie

i`m kidding frankie.....i hope i`m still invited to the bar mitzvah....

/weasel implying cheap jewish stereotype...will be called a racist in 5,4,3,2.....

 

[Franky Wright]

:mj07:

You guys are great! :00hour Some very good suggestions, some not so great but appropriate, and the usual off the tracks banter.:142smilie
Love it!...
A couple of things to be more specific.
We paid for full install, or at least she thinks we did because they were "delivering it" just llike the washer. The "Real' manager will be back Monday :scared so we have to talk to himi...
Its an electric dryer.
Its a matched set from LG and they get stacked one on top of the other that comes with a kit.
We had done the washer first a few months ago as ours crapped out on us, but our dryer worked fine. Then saw they were discontinuing the matching dryer at a 10% off so we ran out and got it per their ad.

I could install it myself, and its certainly within my realm to do it. But I'm glad I have not yet based on a couple of the replies....

Franky