Sorry to hear this brother. I know the feeling. The worst is when they act like everything is fucking included. Last week I had people hold my check because their furniture was still in the garage, they wanted transition strips and new trim put in, I said sure we can do that. I will have to work up a cost for you but we can do it, would you like me to do that?
Yes, that would be great.
I hand them the separate bid for trim, transition strips and moving a household overstuffed with antique furniture. She sets it on the counter. Five days later she is asking me when I am going to come back and do the transition strips and furniture. I respond, "Oh did you want us to do that as well?"
"Well, yeah, isn't it included? We can't lift all that furniture." The husband then proceeds to tell me that there is "day labor available not five blocks away and I should just hire a couple of them and be done in two hours or so",
I couldn't believe it. I asked how their furniture became my responsibility and they answered that I moved it out, which I did because they didn't do it as asked and as written on the contract, and then played dumb like they never got the bid for furniture, trim and transition strips.
Now I am very clear about what is expected. Last floor I did I called and said, "We will be sealing your patio tomorrow, we will need to settle up at that time so please either meet me there and approve the final color or go by tonight or whatever, I don't care, just make sure there is a check there when I arrive or I won't seal it. It sounds fucked up I know, but most have no idea how many people try everything they can to fuck you out of the money they owe you.